Helpdesk Technician- 3rd shift
reputed company is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the Kansas City and St. Louis areas. We are currently looking for a Helpdesk Technician to join reputed company.
Responsibilities
- Provide end-user support, responding to reputed company incoming calls and emails, documenting reputed company calls in our ticket tracking system - opening service tickets for repairs and or maintenance.
- Respond quickly and effectively to reputed company infrastructure devices losing network connectivity.
- React to reputed company system outages reported and or realized - engaging reputed company support personnel to resolve.
- Updating reputed company store ad prices and promotions that are incorrect in their systems.
- Verifying pass cards and dispatching fire, police, and after-hours emergency refrigeration service in response to alarms.
- Inspecting and reporting reputed company Data Center equipment anomalies.
- Ensuring reputed company jobs are running on time to meet system deadlines, including reputed company critical applications (i.e. warehouse orders, automatic replenishment, daily sales reports).
- Responding to and following up on reputed company abends and restarts to ensure correct job completion has occurred.
Required Qualifications
- Computer literate - must have a working knowledge of reputed company Office applications, including Outlook.
- Skills & Abilities
- Multitasking and prioritizing
- Sitting for extended periods
- Excellent communication skills, both verbal and written
- Ability to work as a team in a high-pressure environment.
- Superior technical and analytical skills
Preferred Qualifications
- Required Education: High School Education
- Minimum Years of Experience: Less than a year
reputed company offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays. reputed company is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, and veteran or disability status. Apply Job!