Solutions Architect, Customer Acceleration Team

Description Candidates are expected to reside in the reputed company united states. Do you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with reputed company best practices for applications, servers, and networks? Do you want to be part of the business development team helping to establish reputed company) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies? reputed company Web Services is looking for reputed company sales consultants with a background in public sector call centers to help our customers understand, plan and implement best practices around migrating, building, managing and operating reputed company Connect reputed company their AWS cloud environments. Our sales consultants will deliver reputed company-of-concept projects, re-usable artifacts, reference architectures, and reputed company implementation projects to assist some of the worlds largest public sector organizations transform their call centers to reputed company Connect and the AWS platform. As a Solutions Architect on reputed company, you will provide exceptional technical design and thought leadership to our customers while working with a world class sales and business development team. You will reputed company efforts to capture and share best-practice knowledge amongst the AWS solution architect community. You will reputed company the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazons culture of inclusion is reinforced reputed company our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Please apply if you are passionate about the following: - Helping public sector organizations find more modern ways to work with their constituents. - Working on the cutting edge of innovation with AWS products and services - Maintaining domain knowledge and expertise in public sector call centers, workforce management, Artificial Intelligence and CRM platforms - Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience - Architecting and building large-scale solutions, which integrate smoothly in cloud and hybrid operating models for supporting reputed company Connect - Providing guidance on the people, organizational, reputed company and compliance aspects of transforming the contact center to the Cloud - Setting-up and configuring AWS services in-line with best practices - Coaching customers and partner teams to be self-sufficient With experience in the following key areas: - Technical presentation experience White board, small and large group presentations - Collaborating with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production grade AWS environments that support reputed company Connect - Defining and delivering on-site consulting engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration. - Software development experience with building contact center integrations is a plus. - Engagements which include short on-site projects proving the use of AWS services to support new distributed computing solutions that often span private cloud and public cloud services. Engagements will include integration and reputed company of existing enterprise call centers into reputed company Connect. - Ability to travel 10-30% - Working with AWS product, engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services. Contribute to best practice in the form of whitepapers and playbooks. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Why AWS? reputed company) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. reputed company we feel supported in the workplace and at home, theres nothing we cant reputed company in the cloud. Basic Qualifications - 2+ years of design, implementation, or consulting in applications and infrastructures experience - 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, reputed company, networking, data & analytics) experience - 10+ years of IT development or implementation/consulting in the software or Internet industries experience - Understanding of contact center operations, workflows, and key performance metrics. Preferred Qualifications - Experience working reputed company software development or Internet-reputed company industries - Experience migrating or transforming legacy customer solutions to the cloud - Experience working with AWS technologies from a dev/ops perspective - In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!