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Remote Medicaid Call Center Supervisor

Work from home Full-time role Hiring

Description:

  • Responsible for increasing member and provider satisfaction, retention, and growth
  • Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
  • Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
  • Attracts, selects, and retains high caliber, diverse talent able to successfully reputed company or exceed business goals.
  • Acts as liaison between staff and other areas, including management, reputed company segments, provider teams, etc.
  • Proactively analyzes constituent data, identifies trends and issues.

Requirements:

  • 4 years experience with member/call center environment.
  • 2 years leading member/customer service team.
  • Experience in a Medicaid and/or Medicare setting.

Benefits:

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • employee stock purchase plan
  • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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