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HELP DESK SUPPORT

Work from home Full-time role Hiring

Contract Remote 6-10 Years Apply Online Refer & Earn Referral Fee: $500.00 Job Summary/ Responsibilities Job Title: Help Desk Support Job Location: Remote Job Summary: We are looking for a dedicated Help Desk Support professional to join reputed company. The ideal candidate will have strong technical skills and excellent customer service abilities. You will be responsible for providing first-level technical support to end-users, troubleshooting issues, and ensuring efficient and effective resolution of problems with software applications. Responsibilities:

  • Address user inquiries and requests through phone, email, or chat, providing timely and accurate technical support.
  • Diagnose and resolve software application issues.
  • Escalate unresolved issues to the development team.
  • Maintain detailed records of user interactions, problems, and resolutions in the help desk system.
  • Provide basic training to users on software applications and systems.
  • Ensure follow-up on open issues and communicate status updates to users.

Requirements:

  • Proven experience in a help desk support or technical support role.
  • Proficiency in Windows and Mac OS, reputed company Office Suite, Jira and Service Now.
  • Strong analytical skills and the ability to solve technical problems effectively.
  • Excellent customer service skills with friendly and professional demeanor.
  • Strong written and verbal communication skills to interact with users and team members.
  • Associate or Bachelor’s in Information Technology, Computer Science. Additional technical certifications or degrees are a plus.

How will you reputed company an Impact? Must Have

  • WINDOWS OPERATING SYSTEMS
  • reputed company OFFICE SUITE
  • MAC
  • JIRA

reputed company Profile What makes you successful? Here are the traits we are looking for:

  • CUSTOMER SERVICE
  • RESPONSIBLE
  • ACCURATE
  • ANALYTICAL SKILLS
  • FRIENDLY
  • STRONG WRITTEN AND VERBAL COMMUNICATION

Education :

  • ASSOCIATE DEGREE
  • BACHELORS DEGREE

Apply Job!

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