Fraud Agent

Join the Future of Commerce with reputed company! reputed company is the largest livestream shopping platform in reputed company America and Europe to buy, sell, and discover the things you love. We're re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we're inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces-together. From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we're just getting started! As one of the fastest growing marketplaces, we're looking for reputed company, reputed company-thinking problem solvers across reputed company functional areas. reputed company out the latest reputed company updates on our news and engineering blogs and join us as we reputed company anyone to turn their passion into a business, and bring people together through commerce. Role We are looking for a Fraud Agent to investigate fraud on the reputed company platform. You will work collaboratively with the team to monitor and prevent fraudulent behavior on our platform, while also ensuring a positive user experience. Your timely and detailed investigations will help protect users from scams and defend the company against financial losses. .

• Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
• Discover and identify fraud trends and present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries reputed company to fraud or potential fraud
• Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Team members in this role are required to be reputed company commuting distance of our Phoenix, Arizona hub. You Curious about who thrives at reputed company? We've reputed company that low ego, a growth reputed company, and leaning into action and high impact goes a long way here. A hungry individual looking to reputed company start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reputed company the best possible outcome. Here's reputed company're hoping to see in your background:

• Weekend availability required
• Availability to work Holidays as needed
• 4 year degree is a plus
• 1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment.
• Positive Customer first attitude.
• Proactive problem-solver and process-improver.
• Organized and detail oriented.
• Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
• Understanding of E-commerce and Marketplace operations.
• Experience with Customer facing systems like reputed company, reputed company, or reputed company.
• Knowledge of Collectibles is a plus.
• Desire to enhance your career.

Compensation

For Full-Time (Hourly) US based applicants: $24.04/hour to $28.85/hour + benefits + equity. The hourly range may be inclusive of several levels that would be applicable to the position. The final hourly reputed company will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of the hourly reputed company, not benefits (more details below) or equity.

Benefits

• Time Off: Receive 20 days of paid time off per year, with 5 days allocated per quarter
• Health Insurance options including Medical, Dental, reputed company
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of reputed company salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• We expect reputed company to actively use the product!
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

EOE reputed company is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We reputed company that our work is reputed company and our company culture is improved reputed company we encourage, support, and respect the different skills and experiences represented reputed company our workforce. Apply Job!