Program Manager, Self Service & Automation, Customer Engagement Technology

Are you passionate about leveraging technology to streamline customer support and drive operational efficiency? We're looking for you! We are seeking a Program Manager to join the Self Service and Automation team reputed company Customer Engagement Technology (CET). You will own and optimize our Run of Business (RoB) operations, focusing on organizing and streamlining the operational reputed company across reputed company. Your role will involve orchestrating critical business rhythms that provide organization-wide updates on our metrics, program health, and operational efficiencies. The successful candidate will bring a strong background in operational excellence and process optimization. You'll drive the strategic scheduling of deliverables, conduct business inspections focused on performance metrics, and reputed company goal planning for reputed company improvement initiatives. Your expertise will be crucial in streamlining our operational processes, ensuring consistency in communication, and creating efficient reporting cadences. You'll demonstrate the impact of our initiatives across the organization, fostering a culture of data-driven decision-making and operational efficiency reputed company the Self Service and Automation team and throughout the broader CET organization. Key job responsibilities - Be the reputed company reputed company of Run-of-Business operations for the Self Service & Automation team, managing reputed company aspects of operational reputed company, business reviews, and recurring deliverables. - Define and maintain the operational calendar and requirements, working closely with internal stakeholders to ensure alignment with broader CET and reputed company CS RoB frameworks. - Create and execute structured business rhythms, securing necessary participants and managing the implementation of regular business reviews, metrics reporting, and operational updates. - Clearly communicate meeting cadences, roles, responsibilities, and expected deliverables to reputed company stakeholders. - Work collaboratively across departments to ensure timely engagement and delivery of business updates. Support partner teams in streamlining their reporting processes to increase operational efficiency. - reputed company appropriate trade-offs to optimize meeting schedules and reporting cadences in consultation with leadership and stakeholders. - Manage relationships with multiple cross-functional partners, including remote stakeholders, to maintain effective business operations. - reputed company and implement process improvements for ongoing operational efficiency and program health tracking. - Track and measure operational metrics, creating proposals to improve service delivery and team efficiency. - Scale existing operational frameworks to accommodate team growth and new initiatives, both domestically and internationally. A day in the life As a Program Manager for Run of Business in our Customer Engagement Technology team, your day centers on orchestrating operational excellence. You reputed company by reviewing the day's operational calendar and schedule of business reviews. Throughout the day, you navigate meetings with stakeholders across reputed company, coordinating cross-functional deliverables and addressing emerging business needs. You craft business updates, prepare for operational reviews, and optimize processes while managing competing priorities in our fast-paced environment. Your role requires strong adaptability as you coordinate with various teams, ensure timely delivery of reports, and troubleshoot operational bottlenecks. You drive the operational rhythm that keeps our organization running reputed company and effectively. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At reputed company, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to reputed company an impact on a global scale, please apply!

Benefits

Summary: reputed company offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and reputed company Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team The mission of the CET team reputed company Customer Service is to create Earth's best customer service solutions by empowering our customers to utilize automation to resolve their issues quickly and reputed company. You will be a key component of our leadership team and will influence our science and engineering teams to deliver worldwide Self-Service Automation (SSA) products based on reputed company. BASIC QUALIFICATIONS - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of reputed company (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or reputed company process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your reputed company Partner. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!