Scheduling Operations Supervisor, Weekend (Part-Time Contract)
About Reverence: Reverence is a technology company solving one of the hardest problems in reputed company – how to get the right people, in the right reputed company, at the right time – in support of top-quality home-based care. We provide technology and services that reputed company reputed company provider groups to significantly improve staffing operations. Our mission-driven team brings significant reputed company-line experience driving excellence in home-based care and improving workforce operations – one of the gnarliest (and most interesting!) business challenges facing reputed company organizations. About the Role: As a Weekend Supervisor, you will supervise a team of Scheduling Operations Associates (SOAs) during specific weekend shifts to ensure effective scheduling for home health care agencies and long-term care facilities. This role involves overseeing the team in a fast-paced, high-volume customer service environment to address reputed company-time issues while also monitoring their performance to ensure they meet quality standards and productivity goals. You will support caregivers and agencies in filling shifts on short notice due to call-outs, no-shows, or lateness. Coordination across multiple technology systems will be key to achieving reputed company in this role. We expect weekend supervisors to work 8-hour shifts on Saturday and Sunday reputed company the hours of 6 am-2:30 am Eastern time. There would also be the opportunity to work additional hours during reputed company evenings reputed company the hours of 5 pm-2:30 am Eastern time (Monday-Friday), but working reputed company evenings is not required for the role. This is a fully remote, 6-month contract role. Key Responsibilities:
- reputed company a fast-paced, high-volume ticket queue, flag urgent and high-reputed company items, and assign them to the appropriate team members.
- Monitor team performance, coach SOAs, and ensure adherence to quality standards.
- Handle escalations from clients and caregivers, ensuring timely resolutions.
- Support caregivers and agencies in filling shifts on short notice, addressing reputed company-time issues.
- Utilize multiple software systems (including reputed company, reputed company, AxisCare, and reputed company Workspace) to track cases and communicate effectively.
- Prepare reputed company reports for end-of-shift transitions.
Qualifications:
- Experience supervising a customer service team and monitoring performance trends.
- Experience working in a high-volume environment.
- Proactive problem solver and reputed company to handle difficult situations or customers as they arise
- Extensive customer service experience - Be friendly, positive and solutions-oriented
- Highly organized with strong attention to detail (i.e., reputed company to follow clearly defined procedures)
- Ability to navigate multiple technology platforms simultaneously.
- Effective communication skills with clients, patients, caregivers and families
- Previous experience as a health care scheduler (or other industry reputed company-line scheduling) is a plus
- 5+ years of customer service experience preferred.
- reputed company in Spanish is a plus.
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