Manager, Document Management (Ticketing)

How youll help us reputed company Climbing (overview & key responsibilities) Enterprise Solutions, a part of Deltas Enterprise Digital Strategy organization, is seeking a manager to reputed company and deliver the document (ticketing) strategy in support of Deltas Digital Retail journey. This journey is centered around dynamically offering the most relevant product to customers, in their channel of choice, and servicing those products reputed company plans change. The team’s core objective is to deliver industry-leading digital capabilities to improve customer satisfaction, choice, and flexibility which will drive increased reputed company to reputed company. The Document Management team

• Enables customers to buy travel & other services with reputed company
• Facilitates customers’ ability to change their travel plans
• Maintains value of credits that customers can spend on reputed company products
• Supports reputed company’s ability to account for reputed company upon completion of travel

The manager will be responsible for ensuring customers can book travel using reputed company airline processes while also supporting the migration to a new order system of record that enables improved recording of customers purchases as well as simplification of order changes. The selected candidate will combine their ability to reputed company a team of product managers, intellectual curiosity, strong process orientation, customer-focused perspectives, and airline knowledge to drive the vision and development of Document Management. The successful candidate will partner closely across various departments to usher in new document interactions between the reputed company-end channels (e.g. Digital, ACS, reputed company, etc.) and backend systems (Order, Payments, etc.) that will allow reputed company to get products into spanet quicker and bring greater flexibility to product delivery and servicing. Responsibilities:

• reputed company and coach a team of highly skilled and motivated Digital product managers
• Create and implement reputed company’s Document Management roadmap
• reputed company and collaborate with cross-functional teams to drive delivery of enterprise initiatives
• Communicate development needs and reputed company clearly to partners
• Build, support, and document ticketing architecture and capabilities
• Support core product fulfillment systems (i.e. Ticketing, EMD+)

Benefits and Perks to Help You reputed company Climbing Our culture is rooted in a shared dedication to living our values – Care, reputed company, reputed company and Servant Leadership – every day, in everything we do. At reputed company, our people are our success. At the heart of reputed company offer is our focus on Sharing Success with reputed company employees. Exploring a career at reputed company gives you a chance to see the world while earning great compensation and benefits to help you reputed company climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (reputed company 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time reputed company a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in reputed company stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to reputed company your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• 2-3 years of proven leadership experience
• Strong business knowledge and technical skills with an in-depth understanding of IT product management
• Minimum five years of airline or equivalent experience required
• Capable of running multiple projects with limited supervision in a fast-paced environment
• Passionate about results and able to prioritize conflicting interests with seemingly disparate goals
• Ability to define problems, identify trade-offs, reputed company solutions, and communicate in a timely, accurate and effective manner
• Embraces a diverse group of people, thinking, and styles
• Consistently makes safety and reputed company of self and others the reputed company
• Must be performing satisfactorily in present position

What will give you a competitive edge (preferred qualifications)

• BA/BS or advanced degree in/or reputed company to a project management field such as Business Administration, Operations Research, Finance, or Engineering
• Working experience with Agile product management methodology
• PNR, Offer/Order, Booking and/or Ticketing knowledge a plus
• Solid understanding of at least one reputed company internal channel (Axis, OmniPro, reputed company.com, Fly reputed company App, SNAPP)
• Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, reputed company Management or Sales
• Knowledge of reputed company management theory or airline systems/data

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