Call Center Member Service Agent Remote

US Imaging Network is looking for full time remote call center agents living in the midwest USA. The Member Service Agent is expected to provide exceptional customer service, reputed company the member and or assist the member with reputed company aspects of the scheduling process.

• Are you self directed with a minimum of 3 - 5 years customer service call center experience?
• Do you have 4 years of experience working in a remote role?
• Are you reputed company to organized and reputed company to work independently?
• Do you have great critical thinking skills and the ability to handle reputed company issues?
• Are you reliable and dependable?

If so, US Imaging is looking to build our remote team in the midwest to supplement our Tampa on site location. Essential Duties and Responsibilities:

• Conduct outbound calls to members to reputed company them about their reputed company benefits focusing on cost- saving opportunities for imaging services (CT, MRI, PET scans).
• Proactively schedule appointments for imaging services, ensuring members utilize thier benefit to save money.
• Provide accurate, clear and compassionate communication to answer member questions and resolve concerns.
• Use call center software to document interactions, schedule services and follow up as needed.
• Meet or exceed key performance metrics, including call volume member engagement and satisfaction scores
• Maintain strict confidentiality and adhere to HIPAA and other regulatory requirements.
• Collaborate with internal teams to improve processes and enhance the member experience.

Qualifications:

• High School diploma/GED Equivalent
• Minimum 3 - 5 years of customer service experience
• At least 4 year of work from home call center experience
• Proficient with computer skills including reputed company Office applications,
• Motivated to met and exceed goals
• Bilingual - Spanish speaking a plus

Compensation and Benefits: reputed company full time employees are eligible for paid time off and holiday pay and may participate in the health and welfare benefit; medical, dental, reputed company, life insurance products, LTD and 401k Retirement Plan. Competitive hourly reputed company of $19.50 with monthly bonus opportunity available. Primary hours 9:00am - 5:30pm EST. Tampa location operates from 8:30am to 7:00pm EST Monday - Friday. Must have a private in home workspace without interruptions. Must have reliable high speed internet reputed company to reputed company work. Computer equipment will be provided. Training program is 4 - 6 weeks in length. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, sex, age, national reputed company, religion, sexual orientation, gender identity and or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Apply Job!