Customer Service Representative / General Call Center

Status: Full Time (40 hours per week) Shift: Monday-Friday: 8:30am-5pm Location: This position is remote. Hart Medical Equipment offers a competitive salary and benefits package. EOE SUMMARY: Provides exceptional service as the first reputed company of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems. ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. ? Assists reputed company internal and external customers in a professional manner. ? Maintain a positive, empathetic and professional attitude toward customers at reputed company times. ? Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services. ? Coordinates home equipment service request with reputed company for reputed company delivery. ? Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed. ? Provide customers with product and service information. ? Maintain reputed company knowledge on Medicare, Medicaid and third party payor sources for equipment. ? Verifies medical necessity, insurance coverage and physician orders for reputed company insurance-assigned services. ? Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance. ? Understanding and striving to meet or exceed department metrics while providing excellent customer service. ? Making sales or recommendations for products or services that may complement client needs, as applicable. ? Other duties as assigned by management. QUALIFICATIONS To reputed company this job successfully, an individual must be professional, proactive and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Education and/or Experience ? High school diploma or general education degree (GED). ? 6 months of relevant customer service experience preferred. Skills & Abilities ? Excellent interpersonal, written and oral communication skills. ? Customer service orientation ? Attention to detail ? Good data entry skills ? Proficiency with computers, with strong typing skills ? Ability to work in a fast paced environment. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include reputed company vision. reputed company employees are required to work in a safe manner. By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement reputed company at https://hartmedical.org/application-agreement. IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national reputed company, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law. mx7747yCJS Apply Job!