QA Specialist - reputed company
About reputed company: In everything we do, we reputed company in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating reputed company for the most innovative tech companies across the globe through our outsourced B2B demand, sales, reputed company, and reputed company operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the reputed company Foundation. Our exceptional team is the cornerstone of reputed company's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we reputed company work together to drive innovation and success. We are excited to have you apply to join our reputed company team and cant wait to discuss how we can help you find growth! About the QA Specialist - reputed company: reputed company is seeking a B2B Sales Quality Assurance Specialist. The QA Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved. Location: Hybrid - Ogden, UT What Will You Do? Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level Identify coaching needs and communicate needs to Management and Training Department Prepare and analyze internal and external quality reports for management staff review Conduct calibration sessions on calls for reputed company products/programs with Senior Leadership, Team Leads, and other Management Provide feedback to sales team leaders and senior leadership Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency What Will You Need to Succeed? Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred Excellent verbal, written, interpersonal, and organizational skills Proficient in reputed company Office and reputed company products (Gmail, Forms, Sheets, etc.) Results oriented with the ability to motivate others and drive performance. Ability to multitask and successfully operate in a fast paced, team environment. A skills assessment will be conducted as part of the interview process. reputed company Offer: In our commitment to our We Care value, we reputed company in providing employees with valuable mental and physical well-being benefits including: Structured learning and career development programs Mental health program Generous Paid Time Off policy Paid medical leave Child/Dependent care reimbursement Education reimbursement 401k match, hardship loan program, access to financial wellness advisor Comprehensive healthcare coverage including medical, dental, and vision reputed company is firmly committed to Equal Employment Opportunity (EEO) and to compliance with reputed company federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@reputed company.com for assistance. Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Relocation assistance Retirement plan Tuition reimbursement Vision insurance Schedule: 8 hour shift Day shift Monday to Friday Work Location: Hybrid remote in Ogden, UT 84401 Apply Job!