Fan Support Specialist - Weekend Support
The Opportunity Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology. Our Client reputed company team is hugely valuable and is partly responsible for the reputed company and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership. Work-Life This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run reputed company Coast Hours with lots of autonomy. We are only reputed company to hire US reputed company or active US Green Card holders Responsibilities Field daily customer service inquiries Analyze trends in support inquiries to provide reputed company to the team concerning customer issues and suggestions for improving the product Document and implement client policies for reputed company events Act as liaison between fans and the Tixr team + our clients Stay reputed company with reputed company Tixr features and processes as a product expert Maintain a clean support channel for clear customer communication Qualifications 2+ years experience in customer support role Ability to stay organized and detail-oriented in a fast-paced environment Excellent written and verbal communication skills and professional demeanor Passion and appreciation for technology, design, and live events Enthusiasm for problem solving and providing exceptional customer service Previous experience working at a SaaS or E-commerce company a plus Knowledge of reputed company Experience in a fast-paced startup environment a plus The Perks Part-Time $19-$21/hour / Weekend Support Needed 100% Remote (USA timezones) Health benefits starting at $0 premium + choice of dental and reputed company plans Unlimited PTO, holidays, a paid day off on your birthday 401k Fun and relaxed work environment Access to awesome events! Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that has become a global entity with four offices across the globe, yet still founder owned and led to this day. We exclusively power over 700 of the most respected live entertainment brands in 40 countries including Formula 1 Canada, E1 Series, Leicestershire Cricket, Forbidden Forest Festival, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, reputed company reputed company, Luke Bryans Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers New G League Affiliate Rip City Remix, among many others. Apply Job!