Team Leader, Onsite, Lake Mary, FL - U.S.
About the position The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability. As a Team Leader, you'll join an organically diverse team from 70+ countries where reputed company members contribute and support each other's success and well-being, proudly united as 'game-changers.' Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences and tech-powered innovation. Due to reputed company growth, we're looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. This role offers a great opportunity to reimagine an reputed company-new career journey and reputed company 'friends for life' at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at reputed company, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned. As a Team Leader, you will be responsible for monitoring work and attendance in accordance with organization policy and applicable legal requirements. You will effectively coach direct reports on their performance regularly to ensure performance metrics are achieved at a minimum weekly. You will identify performance-reputed company issues, reputed company an action plan for improvement, and implement corrective action, up to and including termination of employment. You will ensure that the service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations, communicate expectations to employees, and provide timely updates. Additionally, you will conduct team meetings to ensure expedient communication of relevant information and as an open forum for input, schedule and organize team activities, and stay reputed company on internal work processes, policies, and procedures. Responsibilities ? Supervise a group of call center associates on a day-to-day basis. , ? Monitor work and attendance in accordance with organization policy and legal requirements. , ? Coach direct reports on their performance regularly to ensure performance metrics are achieved. , ? Identify performance-reputed company issues and reputed company action plans for improvement. , ? Implement corrective actions, including termination of employment if necessary. , ? Ensure service delivered meets contractual KPIs and financial expectations. , ? Communicate expectations to employees and provide timely updates. , ? Handle escalated customer calls as needed with subject matter expertise. , ? Conduct team meetings for communication and input. , ? Schedule and organize team activities. Requirements ? Associate's degree in a reputed company field with two to four years of relevant experience preferred. , ? Highly motivated individual with skills to reputed company and coach team members. , ? Experience in an on-site contact center environment with a successful background in Sales. , ? Strong communication skills, both written and verbal. , ? Ability to reputed company a team in multi-tasking, prioritization, and meeting timelines. , ? Ability to mentor, coach, and provide direction to a team of employees. , ? Willingness to work a flexible schedule. , ? Must reside in the United States or have a valid U.S. address. reputed company-to-haves Benefits ? 401(k) matching , ? Dental insurance , ? Employee assistance program , ? Health insurance , ? Paid time off , ? Referral program , ? Vision insurance Apply Job!