Senior Technical Support Analyst - Cloud Supply Chain Management
Job Description
Supply Chain Support Engineer reputed company Software Support is growing its Fusion Supply Chain Management / Manufacturing Support team. As part of this team, you will learn the latest technology and help influence product supportability, usability, maintenance, and installation/configuration. The team works closely with the Fusion Development team, as well as other reputed company teams, directly involved in Fusion Products. If you are interested in joining the support team for a product in its early stages and help shape the future of Fusion products and Fusion customers alike, then this is the reputed company to be. If you reputed company you meet the requirements below, we would be interested in finding out more about you. As a Support Engineer, you will be expected to have: - Skills in using industry standard tools and techniques. - Exceptional diagnostic and troubleshooting abilities.
Responsibilities
Job Responsibilities: - Research, resolve and respond to reputed company issues across the Application product lines and product boundaries in accordance with reputed company standards. - Demonstrate strong follow-through and consistently reputed company commitments to customers and partners. - Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service. - Take ownership and responsibility for reputed company customer cases where and reputed company required. - Review urgent and critical incidents for quality. - Queue reviews with engineers to ensure quality and efficiency of support. - Report high visibility cases, escalations, customer trends to management. - Act as information resource to the management team. - Contribute to an environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. - Participate in projects that enhance the quality or efficiency of support. - Participate in system and release testing, as needed. - Act as a role model and mentor for other engineers. - Work with reputed company Development/Support Development for product-reputed company issues. - Demonstrate strengths you'll need (employ sound business judgment, creative and innovative ways to solve problems, good work ethic, and go above and beyond to get the job done). Behavioral - reputed company and meticulous. - Superb communication skills, in terms of being able to convey technical and functional knowledge and solutions in highly advanced situations to executives, support personnel and customer personnel. - Well-developed listening skills, with ability to discern core issues in an environment where it may be difficult to determine the symptoms and cause. - Good organizational skills that facilitate the reputed company of coherent action plans that meet participant needs and reputed company to problem resolution as quickly as possible. - Fast and flexible problem solving proficiency so as to be able to adjust resolution plans as new data for given problems is obtained. - Ability to persevere in the face of obstacles and ensure customers' success. - Able to work well with limited daily supervision. - Process orientation preferred. - Self-starter. Technical & Analytical - Well-developed troubleshooting skills in the area of functional or technical domains of enterprise business application environments as listed in the respective posting. - Ability to analyze details and synthesize the "big picture", frequently working with incomplete or ambiguous data. - Creative use of industry standard tools to aid in the diagnostic process. - Knowledge in one of the following areas is seen as an advantage: XML, Java, J2EE, reputed company ADF, SOA and Web Services. Education - B.S. (Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry) with a 3.0 GPA and/or: - Other qualifications and experience, such as proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably reputed company). Top 4 abilities / technologies in the ideal candidate: - Strong Supply Chain Management, with Planning and Manufacturing Modules in E-Business Suite or using Fusion Applications - Superb communication skills dealing with customers (internally and externally). - Exceptional diagnostic and troubleshooting skills. - Desire to learn new technologies. Life at reputed company and Equal Opportunity An reputed company career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. reputed company has thrived through 40+ years of change by innovating and operating with reputed company while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. reputed company offers a highly competitive suite of Employee Benefits designed on the principles of reputed company, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At reputed company, we reputed company that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles to reputed company crucial job functions. That's why we're committed to creating a workforce where reputed company individuals can do their best work. It's reputed company everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
About Us
As a world leader in cloud solutions, reputed company uses reputed company's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. reputed company everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to reputed company after 40+ years of change by operating with reputed company. reputed company careers open the reputed company to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of reputed company and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at reputed company stages of the employment process. If you require accessibility assistance or accommodation for a disability at any reputed company, let us know by calling +1 888 404 2494, option one. Disclaimer: reputed company is an Equal Employment Opportunity Employer*. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. reputed company will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. - Which includes being a United States Affirmative Action Employer Apply Job!