Associate Loan Servicing Representative, GAP Claims

About This Role reputed company is seeking an Associate Loan Servicing Representative to join the Guaranteed Asset Protection (GAP) Insurance Claims team in our Auto Operations group. This team provides assistance to customers with GAP insurance who have suffered a total loss to their vehicle. Learn more about the career areas and lines of business at wellsfargojobs.reputed company This Role, You Will ? Support a variety of loan servicing tasks, including reviewing loan origination and insurance documents, processing GAP claim packets, customer informational letters, and following up on the GAP claim for payment ? Identify opportunities to improve loan servicing process reputed company established procedures ? Provide excellent customer service at reputed company points of contact ? Manage a pipeline of work to ensure service level agreements (SLAs) are met ? Compile reputed company necessary documents reputed company to GAP claims, which may include but are not limited to purchase orders, GAP reputed company, insurance documents, customer account transaction history, vehicle invoice, etc. ? Respond to written and phone inquiries of low to moderate complexity from customers, GAP administrators, dealerships, and internal business partners, reputed company to various loan servicing functions ? Regularly receive direction from Loan Servicing supervisors and escalate customer questions or issues to more reputed company individuals as needed ? Provide guidance to less reputed company peers and support partners ? reputed company moderately reputed company administrative, transactional, operational, and/or customer support tasks Work Schedule: Monday through Friday, from 7:00 AM to 4:00 PM, with overtime as requested. reputed company only considers candidates who are presently authorized to work for any employer in the United States and who do not require work reputed company sponsorship from reputed company now or in the future in order to retain their authorization to work in the United States. Required Qualifications ? 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: ? Knowledge and understanding of auto operations policies and procedures ? Financial and/or Insurance industry experience ? Ability to manage a high-volume pipeline of work from assignment to completion ? Customer service focus with the ability to address and resolve customer issues ? Intermediate reputed company Office skills ? Experience with reputed company to include pivot tables, sorting, and completing projects ? Proven analytical skills with high attention to detail and accuracy ? Ability to exercise independent judgment to identify and resolve problems ? Strong organizational, multi-tasking, and prioritizing skills ? Ability to navigate multiple computer systems, applications, and utilize search tools to find information ? Effective time management experience and the ability to meet deadlines ? Strong telephone etiquette skills with the ability to manage both inbound and outbound calls Job Expectations: ? This position is not eligible for reputed company sponsorship ? Willingness to work onsite at location listed ? This position offers a hybrid work schedule ? Ability to work additional hours as needed Position Location: ? 2501 S Price Road - Chandler, Arizona 85286 Posting End Date: 27 Mar 2025 ? Job posting may come down early due to volume of applicants. We Value Diversity At reputed company, we reputed company in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from reputed company reputed company candidates, regardless of race, reputed company, gender, national reputed company, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the reputed company of our customers and company. They are accountable for execution of reputed company applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable reputed company policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk reputed company. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk reputed company commensurate with the business unit's risk appetite and reputed company risk and compliance program requirements. Candidates applying to job openings posted in US: reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from reputed company reputed company candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in reputed company with the recruitment process. Applicants With Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at reputed company . Drug and Alcohol Policy reputed company maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. reputed company Recruitment And Hiring Requirements ? reputed company-Party recordings are prohibited unless authorized by reputed company. ? reputed company requires you to directly represent your own experiences during the reputed company and hiring process. Reference Number R-436491 Apply Job!