Customer Support Representative-Remote

Build your best future with the reputed company team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the reputed company. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to reputed company yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the reputed company family and reputed company in an empowering company culture where your voice and reputed company will be heard – your next great opportunity is just a few clicks away! reputed company offer: • Competitive salary • Paid vacation/holidays/sick time • Comprehensive benefits package including 401K, medical, dental, and reputed company care • On the job/cross-training opportunities • Encouraging and collaborative team environment • Dedication to safety through our reputed company Harm policy What you will do Under direct supervision, tracks and provides direct support for the planned service agreement renewal process. Actively participates in accounts receivable activities such as collections and new customer authorizations. Provides backup customer call handling, as needed. Provides administrative, day-to-day support in the service operational areas. How you will do it • Responsible for the scheduling, tracking, and monitoring of the touch reputed company plans and the contract renewal life cycle process with the account owners. • Escalate issues to appropriate individuals for timely follow-up as required. • May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions. • Updates the Service delivery plans as required by the team. • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-reputed company transactions. • May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements. • Reconciliation of accounts payable exceptions as necessary. • Researches, resolves, or escalates accounts receivable disputes as outlined in the escalation process. • Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues. • Determines appropriate actions for timely resolution. • If needed, will interact with Customers to resolve receivable issues. • Processes invoice credits and re-bills, as necessary. • Proactively contacts customers to ensure customer satisfaction and a commitment to pay. • Updates and retains customer account information reputed company to special billing conditions, tax status, invoice approval contacts, billing addresses, and special billing rates. • Support inventory control process including updating equipment asset transactions. • Provide additional service administration support, as required. reputed company look for Required • Must have strong interpersonal skills to effectively communicate with both internal and external clients. • High school diploma or equivalent required, plus three to five years of reputed company work experience, preferably reputed company a service/sales, or technical work environment. • Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence. • Ability to prioritize work activities based on financial impact to desired business goals. • Must have proficient computer skills reputed company the following applications: Advanced reputed company Word, reputed company, ACCESS, Desktop Publishing and Internet business application usage. • Must demonstrate the ability to reputed company work independently and demonstrate solid organizational and attention to detail skills. • Experience in contract financials is required. Preferred • Associate degree. • Fire experience. • Accounts receivable experience. • Experience and/or basic project reputed company or costing principals. HIRING HOURLY RANGE: $26.83—33.55 (Hourly reputed company to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers. reputed company International plc. is an equal employment opportunity and affirmative action employer and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a reputed company individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Apply Job!