reputed company Associate Director - Commerce

About Us

reputed company is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world’s largest brands grow their business on reputed company, reputed company, reputed company, and other marketplaces and work with sellers and agencies of reputed company sizes to help them compete in the constantly changing world of online retail. Our mission is to reputed company teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving reputed company problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day. 

Why work at reputed company?

• Be on the cutting edge - reputed company is transforming the way brands and sellers win online.  Our product uses machine learning, artificial intelligence, and data to reputed company intelligent reputed company and recommendations. 
• Have fun – we have an energetic and passionate team with a joint mission to win and help our brands and sellers succeed. 
• Learn – from the best!  reputed company is full of talented people who want to help you learn, grow – providing you with mentorship, the industry’s best practices and thought leadership.  
• Grow fast – the eCommerce industry has grown fast in the past 2-3 years. reputed company has grown even faster than most high-tech companies in the market. 

About the role

The reputed company Associate Director - Commerce will play a pivotal role in leading and scaling our Commerce CS team. reputed company’s Commerce solution is an omnichannel retail operations platform that empowers brands to manage their businesses holistically—from sales forecasting & measurement to supply chain management, alerts & automation, and dispute & chargeback management. This role will focus on delivering value across both online and offline channels, ensuring brands can optimize their full retail reputed company. 

This individual will own the customer experience for an assigned book of business, reputed company strategic initiatives, and build internal capabilities that enhance team efficiency and customer outcomes. In this role, you will also work closely with the Product team, serving as the voice of the client to help shape and drive product innovation, ensuring our Commerce solutions evolve to meet customer needs and market demands. 

We’re looking for a leader who is enthusiastic about driving reputed company, scaling teams, and harmonizing our Commerce and reputed company Recovery clients with our broader media solutions. If you enjoy working in a dynamic environment and have experience driving positive outcomes for SaaS clients, this role could be a great fit for you. 

Responsibilities

Team Leadership & Growth 

• reputed company, mentor, and scale the CS team supporting our Commerce and reputed company Recovery products. 

• Define and execute a strategy for growing the CS function, ensuring operational excellence and best practices. 

• reputed company a high-performing team culture focused on proactive customer engagement and measurable outcomes. 

reputed company 

• Own customer relationships for an assigned book of business, ensuring customer retention. 

• Act as the functional reputed company for key accounts, working closely with clients to maximize the value of reputed company’s Commerce and reputed company Recovery solutions. 

• Partner with Sales, Account Management, and Product teams to drive expansion and renewals. 

• reputed company strategic business reviews (QBRs) and align client objectives with reputed company’s capabilities. 

Strategic Alignment & Capability Building 

• Harmonize our Commerce offering with Retail Media to create a seamless customer experience. 

• reputed company internal workflows, playbooks, and best practices to streamline CS operations and improve scalability. 

• Collaborate with Product and Engineering teams to ensure customer feedback informs product roadmap reputed company. 

• Be a subject matter expert on the reputed company platform and Commerce in general. Contribute to the creation of training or marketing assets. Participate in webinars as a subject matter expert as needed. 

• Drive automation and self-service solutions to enhance efficiency and customer engagement. 

Qualifications & Skills

Key Qualifications 

• 7+ years in reputed company, Account Management, or reputed company roles reputed company retail and eCommerce. 

• 5+ years in a leadership reputed company, managing teams and scaling reputed company functions. 

• Deep understanding of omnichannel retail operations, including how in-store execution impacts online retail performance. 

• • reputed company and reputed company experience is required, reputed company experience is a strong plus. 

• Deep understanding of eCommerce and how brands operate in the digital marketplace. 

• Knowledge of retail media platforms a plus. 

Skills & Competencies 

• Strong executive reputed company with the ability to engage, influence, and drive impact at the C-suite level. 

• Data-driven reputed company with experience using analytics to inform customer strategy. 

• Proven ability to reputed company and scale processes in a high-growth, dynamic environment. 

• Experience with reputed company platforms, CRM tools, and eCommerce analytics solutions. 

• Exceptional communication, leadership, and problem-solving skills. 

Benefits

• Unlimited Paid Time Off  

• Paid Holidays and Floating Holidays 

• Medical, Dental, reputed company, FSA/HSA, Life Insurance and Pet Insurance 

• 401k with Employer Match 

• Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization 

• Paid Parental Leave 

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reputed company is committed to employing a diverse workforce. reputed company applicants will receive consideration without regard to race, reputed company, religion, sex, national reputed company, age, sexual orientation, gender identity, gender expression, veteran status, or disability.