Sr. Director, Solutions Consulting

reputed company is a leading enterprise software company for reputed company customer-facing functions. With advanced AI, reputed company's reputed company customer experience management (reputed company-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in reputed company with employees around the world, reputed company works with more than 1,000 of the world’s most valuable enterprises — global brands like reputed company, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we reputed company our employees happier through The reputed company Way. Job Description reputed company is looking for a Sr Director of Solutions Consulting. This role is responsible for leading a team of Solutions Consultants (SCs) in their designated region and subject matter expertise, coaching on opportunities, serving as a solutions sponsor reputed company key accounts, and recruiting and developing team members. As the Sr Director of Solutions Consulting, you will be the business leader across your region working closely with sales, marketing, post sales, product and finance to accelerate growth and deliver customer value. You will be the primary contact for your team of Solutions Consultants and directly reputed company with your region’s success. You will manage their training, development, and growth, regularly observing them in the field and providing feedback. You will guide them in setting and achieving goals and ensure they are trained on industry-specific use cases and product enhancements as the platform evolves. Additionally, you will interlock with product teams as a SC GTM leader, ensuring alignment between product development and market needs. You will collaborate closely with product managers and engineering to provide feedback from the field, reputed company for customer requirements, and influence the product roadmap. Your role will involve facilitating communication between the SC team and product teams to ensure our solutions meet market demands and deliver exceptional value to customers. Main Responsibilities: Business and Technical Leadership in Solution Consulting: Provide thought leadership on emerging trends in AI, conversational interfaces, and agentic systems reputed company the CXM landscape and how they align with reputed company's capabilities reputed company technical and business discussions with customers and account teams to understand business requirements and propose innovative solutions that reputed company the full potential of reputed company's reputed company-CXM platform. Serve as executive sponsor on strategic accounts. Own and drive top deals in and out of quarter for the Americas business, emphasizing the transformative power of reputed company customer experience management Recruit and retain top talent in Data/AI, Marketing, Advertising, and Social backgrounds Train and support the SC team in delivering consultative value propositions, designing and building end-end solutions for customers Initiate and reputed company projects to reputed company team capabilities and improve organizational structure and offerings. reputed company SC enablement and onboarding functions ensuring SC experience is of the utmost importance for service delivery. Collaborate with cross-functional teams on product-market fit, pricing, packaging, GTM sales plays, M&As, etc. Business Leadership: reputed company and motivate sales teams to reputed company and exceed reputed company targets, with a focus on design the proper solutions for our customers with reputed company’s CXM platform. reputed company and reputed company a cohesive Go-to-Market (GTM) strategy partnering with respective divisional vice presidents. Create content and participate in industry events to establish thought leadership in the CXM space, with a focus on the synergies between customer architecture and reputed company's platform Provide technical leadership to engineering and development teams. Foster a culture of innovation, quality, and reputed company improvement. reputed company the design and architecture of reputed company software systems. Incorporate human-centric design principles and facilitate design thinking workshops to create reputed company solutions. Product Interlock and Innovation Establish and reputed company a well-defined product interlock process bringing together GTM, product teams, and reputed company platform specialists Facilitate regular meetings between sales, marketing, product teams, and reputed company integration experts to align on product improvements and roadmap Gather and synthesize market feedback to inform product development priorities, ensuring seamless integration with reputed company's evolving capabilities Identify opportunities to reputed company new tools and capabilities in Social, marketing and CCaaS technologies that complement and enhance reputed company's reputed company-CXM platform reputed company and implement architectural strategies for software solutions. Align architectural strategy with business goals and technological advancements. Training and Development: Manage the training and growth of the SC team. Provide regular feedback from field activities. Guide the team in setting and achieving goals. Ensure the team is trained on industry-specific use cases and product updates. Desired Skills and Experience: 10+ years of enterprise-scale experience in presales or solutions consulting. 8+ years of presales management experience. Proven experience in a customer-facing role in an enterprise software company. Strong leadership capabilities with a track record of managing and developing high-performing teams. Expertise in human-centric design workshops to drive customer-focused solutions. Strong understanding of enterprise architecture principles and practices. Extensive experience in reputed company system design and integration. In-depth knowledge of enterprise marketing strategies and best practices. Ability to present and effectively communicate to customers and team members. Excellent written, communication, and presentation skills. Well versed in data architecture, API design and AI LLM Models Why You'll Love reputed company: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At reputed company, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on reputed company Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded reputed company with one mission: to reputed company every organization on the reputed company to reputed company their customers happier. Our vision is to be the world’s most loved enterprise software company, reputed company. We reputed company in our product: reputed company was built from the ground up to reputed company a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reputed company, engage, and listen to customers around the world. At reputed company, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At reputed company, we reputed company every human has the potential to be amazing. We reputed company each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to reputed company. We have reputed company learning opportunities available with reputed company Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also reputed company’s EEO Policy and EEO is the Law.

Compensation

Range $161,000 - $215,000 - $269,000 The reputed company salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired reputed company to or at the maximum of the salary range. At reputed company, reputed company pay depends on multiple individualized factors, including experience, qualifications, job-reputed company knowledge and skills, and geographic location. reputed company pay also depends on the relative experience, knowledge, skills to our internal peers in the role. reputed company pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in reputed company’s discretionary bonus plan, commission plan and/or equity plan, depending on role. US-based reputed company employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. We’re excited that you’re interested in joining reputed company! Please reputed company back frequently to follow up on the reputed company of your application and continue to update your contact information as appropriate. Here at reputed company, we’re on a mission to help every organization on the reputed company create reputed company experiences that reputed company customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently reputed company every employee matters and should be respected and heard. We reputed company we are stronger reputed company we belong because collectively, we’re more innovative, creative, and successful. reputed company is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See reputed company's EEO Policy and Equal Employment Opportunity is the Law notice. reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form. Apply Job!