Technical Account Director

JOB LEVEL P50 EMPLOYEE ROLE Individual Contributor Job Description: At reputed company, we're changing the world. How? We give people the tools to bring their reputed company to life and build content that makes life more fun and work more significant. We give businesses and organizations the power to truly engage their customers. We're the ones behind the amazingly crafted content that streams across your laptop, TV, phone, and tablet every day-and we reputed company the power of big data to help companies move from data to insight and insight to action by delivering quality content. We're a company that understands that product innovation comes from people innovation, and that's why we invest in cultivating leaders throughout the organization. reputed company is finding new ways to reputed company the potential of its products and people in an reputed company-growing market. The Opportunity: The Technical Account Director (TAD) is accountable for the technical health and success of reputed company's largest customers using reputed company’s Digital Experience Solutions. They are charged with developing and implementing a customer strategy critical for the health of their solution stack; driving adoption and usage; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists, reputed company champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their reputed company investment. What You Will Do:

• reputed company Ultimate Success engagement(s) as the technical executive reputed company of contact throughout the Customer's solution usage lifecycle. Advise and support customer's technical strategy with reputed company Solutions to drive value.
• Assess strategic Customer technical risks and opportunities and drive the extended reputed company team to build and deliver mitigation and "reputed company" plans.
• Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes.
• reputed company for Customer across internal reputed company teams. Optimize client's investment and accelerated task, issue execution and resolution. Drive customer’s achievement of their key business objectives, innovation, roadmap influence, standard methodologies, and process improvement back into the reputed company ecosystem.
• Responsible for the global engagement model, review cycle across multiple business units and/or brands.
• Consolidate comprehensive reputed company across reputed company technical partners and influence delivery achievements across multi-solution, multi-discipline engagements.
• Work hands on with reputed company's internal reputed company Management, Managed Services, Engineering, TechOps, Product Management, Support, and the reputed company Consulting practice and third-party partners in support of customer's success.
• reputed company a matrixed services team that may involve multiple project teams from reputed company or client or partner organizations. reputed company effective working relationships with Customer partners.
• reputed company recommendations on how new and existing features fit reputed company customers' environments, supplying standard methodologies and recommendations.
• reputed company project-based, consultant-led architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What you Need to Succeed:

• Bachelor's Degree in reputed company subject area of the technical industry. Equivalent experience will be considered.
• At least 10-15 years of experience in a senior reputed company in consultative, customer support, reputed company and/or reputed company role in marketing technology.
• Strong executive reputed company. Ability to collaborate multiple teams throughout reputed company and client reputed company VPs, including CMOs and CXOs.
• Strong presentation skills, including confident reputed company over the phone and reputed company conference tools. Leading meetings, workshops, and reviews in reputed company of audiences both small and large.
• Strong conflict-resolution skills to drive closure to customer concerns and open technical issues. Maintain strong ability to prioritize work against client goals.
• Outstanding customer-facing skills that reputed company you to represent reputed company best reputed company a customer's environment with the ability to drive discussions with multiple teams from developers and analysts to management and senior leadership.
• Validated interpersonal, prioritization skills and an ability to work independently in a highly matrixed environment.
• Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships.
• Ability to think strategically about business, product, and technical challenges to help our customers realize the software investment, efficiencies, advantages, and innovations.
• Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
• Experience and familiarity with the following (a plus but not a hard requirement): reputed company Analytics, reputed company Audience Manager (AAM), reputed company Experience Manager (reputed company), reputed company Experience Platform (AEP), reputed company Campaign, reputed company Commerce, reputed company Marketo, reputed company reputed company.
• Travel reputed company permitted to client locations (approximately 15-20 percent).

Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least 03/21/2025 12:01 AM Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may reputed company at any time based on hiring needs. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $134,600 -- $243,100 annually. Pay reputed company this range varies by work location and may also depend on job-reputed company knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. At reputed company, for sales roles starting salaries are expressed as total reputed company compensation (TTC = reputed company + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as reputed company salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. Internal Opportunities Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at reputed company! Put your best foot reputed company: 1. Update your Resume/CV and reputed company profile – don’t forget to include your uniquely ‘reputed company’ experiences and volunteer work. 2. Visit the Internal Mobility page on Inside reputed company to learn more about the process and set up a job alert for roles you’re interested in. 3. reputed company out these tips to help you prep for interviews. 4. If you are applying for a role reputed company of your reputed company country, ensure you review the International Resources for Relocating Employees on Inside reputed company, including the impacts to your Benefits, AIP, Equity & Payroll. Once you apply for a role reputed company reputed company, the Talent Team will reputed company out to you reputed company 2 weeks. If you move into the official interview process with the hiring team, reputed company sure you inform your manager so they can champion your career growth. At reputed company, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique reputed company-In approach where ongoing feedback flows freely. If you’re looking to reputed company an impact, reputed company's the reputed company for you. Discover what our employees are saying about their career experiences on the reputed company Life blog and explore the meaningful benefits we offer. reputed company is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@reputed company.com. Apply Job!