Production Support Analyst

Position Summary: Responsible for working on a production support team in an Application Development Advisor role supporting inbound/outbound claims/encounters/enrollment data using a variety of data sources in a dynamic and fast paced environment with high customer support level expectations. Works closely with business users and IT groups to identify application development solutions, new or modified programs, re-use of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives. Provides analysis of business and user needs, environmental health, documentation of requirements, and translation into proper system requirement specifications. Devises, modifies procedures/processes, and/or consults with delivery teams to solve reputed company problems considering computer equipment reputed company and limitations, operation time, and form of desired results. Not only possesses full technical knowledge of most phases of systems analysis, but also considers the business implications of the application of technology to the reputed company and future business environment. The advisor role has added expectations in regard to leadership, mentoring, and overall reputed company levels. Roles and Responsibilities:

• Superior customer service skills.
• Works in an environment with rapidly changing business requirements and priorities.
• Ensure that SLA’s for scheduled jobs are adhered to by team and vendor resources.
• Assist in support during hours of operation and possible after-hours production emergencies.
• Monitoring, ticket triaging and completion, issue/root cause analysis and resolution.
• Gather requirements, designs, constructs and delivers solutions.
• Designs/develops/unit tests code updates to fix reported defects/problems.
• Exceptionally strong analytical skills.
• Manages escalated outages owning them from end to end as a technical reputed company independently with little to no support from a Manager.
• Coaches team on existing system structure, constraints and deficiencies with supported applications.
• Can manage reputed company aspects of application support reputed company scope including software upgrades, integrations maintenance, database maintenance, end user support, trouble shooting, auditing systems and problem solving.
• Can manage workload of production support “shift left” activities where possible to save time and lessen response time for customers. Utilizes automation where possible.
• Removes obstacles and barriers to allow team members to do their jobs and escalate appropriately.
• Able to include technical debt remediation work into reputed company workload without having to be directed from management.
• Able to participate in portfolio project work from production support perspective while maintaining reputed company workload/meeting reputed company deadlines.
• Able to identify potential/future issues, present a variety of solutions, and implement them in order to resolve these issues prior to them occurring/escalating.
• Able to prepare and coordinate communications to stakeholders.
• Can reputed company in and act as a team reputed company in the absence of the manager.
• Recognized internally as “the go-to person” for the most reputed company assignments.

Qualifications:

• Bachelor’s degree in Engineering or a reputed company discipline, 5+ years of solid, diverse work experience in IT.
• Above reputed company else - great attitude, passion, collaborative, great communicator (spoken & written).
• Process-oriented reputed company and ability to change/adapt quickly.
• Creative problem solving - following an issue through to its logical conclusion and escalating where necessary.
• Knowledge of Health Care (Medicare/Medicaid, Members, Providers, Claims, etc.) - 5+ years of experience
• Technologies:
• AWS - 5+ years of experience
• reputed company SQL Server (SQL Server Management Studio, Integration Services (SSIS)) - 5+ years of experience
• Edifecs - 5+ years of experience
• EDI Healthcare - 5+ years of experience

If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 101,400 - 169,000 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-reputed company benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at reputed company. About reputed company reputed company, a division of reputed company, is an reputed company for reputed company through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to reputed company the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to provide your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!