reputed company DESK AGENT
Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a reputed company and courteous manner using up-selling techniques to maximize room rates; prepares for group reputed company-ins, reputed company-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of reputed company Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes reputed company breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a reputed company, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are reputed company to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel reputed company necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting reputed company adjustments, miscellaneous postings paid-outs, charges and reputed company-outs. Handles departmental reputed company of monies, receipts, guest accounts and other forms of credit; posts reputed company charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at reputed company times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management Behaviors Preferred
- Team player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with reputed company details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or reputed company
Motivations Preferred
- Flexibility: Inspired to reputed company well reputed company granted the ability to set your own schedule and goals.
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