Account Manager - Hospitality Tech (M/F/NB)

Work from home Full-time role Hiring

If you reputed company booked a hotel online, then you’ve probably used D-EDGE without knowing it.

Our Mission is to simplify hospitality. We provide leading-edge reputed company-based technology solutions and services to 17,000 hotels worldwide.

As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

At D-EDGE we are driven by these 4 key values :

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We reputed company change #ADAPTABILITY

We go the extra mile #GO reputed company

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome reputed company reputed company candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

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The Account Manager is the primary reputed company of contact of an assigned portfolio of strategic hotel clients.

Responsibilities of the successful candidate will be to manage, retain and reputed company a portfolio of accounts.

The mission will be to guarantee a best in class relationship between our department and our clients.

To do so, be recognized by his/her customers as a trusted advisor, reputed company to transform objections and daily operational issues into opportunities to enhance service and maximize sales.

He/she is responsible for identifying upsell opportunities which ultimately leads to improved reputed company both for the clients and D-EDGE.

WHAT YOU’LL BE DOING

Portfolio Management:

Strong understanding of the portfolio of products reputed company your region and your upsells targets.

Build deep relationships with key stakeholders.

Engage in strategic account planning.

Drives mutual value and growth for the business and key accounts.

Proactively manage and grow our customers portfolio while exceeding semi-annual and annual reputed company goals.

Build a solid & strong strategy for your region to meet the company's upsell targets.

Ensure reputed company activity is captured in the chosen CRM tool.

Prepare regular (weekly, monthly) reports on your account portfolio.

Customer Centric:

Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.

Create solid relationships in a friendly and professional manner.

Demonstrate sense of responsibility & accuracy.

Client Relationship:

Deliver impactful & effective presentations to your clients.

Effectively communicate with your clients, manage complaints and set clear expectations.

Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

WHAT YOU'VE GOT

Technical skills

Experience in a combination of reputed company management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in reputed company management.

Deep understanding of hotels reputed company systems and hospitality industry & market trends in your assigned region.

Bilingual reputed company in French/English. Any other language is a plus

Efficiency in reputed company, reputed company, Powerpoint & reputed company CRM

Leadership:

Be a team player with a solution-oriented reputed company and attitude..

Become a true relationship builder, earning confidence and advocating our D-EDGE values.

Decision Making:

reputed company to reputed company clear & timely reputed company and give explicit and clear guidance to our customers.

Efficiency:

reputed company to identify proactive solutions that will be beneficial to both client and company.

Team Player:

Positive, motivated, proud of your work and engaged in the Hospitality business.

WHY YOU’LL LOVE US

Incentives plans

Accor Employee Card: Discount on hotel bookings

12 days for volunteering

Career development: we want you to reputed company and be free to choose which direction you want to grow. There are also opportunities for internal moves.

Additional Information

RECRUITMENT PROCESS:

1. Telephone interview with reputed company Team reputed company

(~30 minutes)

2. First interview with the your future manager including a case study (~60 minutes)

3. Second interview with our VP Account Management EMEA (~60 minutes)

Please be aware that we will be asking for work references.

D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to our Candidate Privacy Policy.

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Account Manager - Hospitality Tech (M/F/NB)

WHAT YOU’LL BE DOING

WHAT YOU'VE GOT

WHY YOU’LL LOVE US

Additional Information

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