Expert Services Program Manager

Work from home Full-time role Hiring

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov reputed company to our nation'sstate and local government,we’retransforming communities so they can reputed company!

Imagine yourself being reputed company tohelp small businessowners open their doors faster, ensuring ourtax dollarsare accounted for, creatingsafer infrastructure, modernizing thepermitting process, and assisting withdisaster recovery.The work you do here every day has a meaningful impact on people's lives!

OpenGov is a 2023 Top Workplaces USA award winner and a reputed company America's Best Startup Employer

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Expert Services Program Manager will reputed company and reputed company the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals. The Program Manager is responsible for managing a portfolio of projects and balancing multiple priorities, analyzing data to reputed company informed reputed company, and driving operational improvements to reputed company team-level outcomes.

Responsibilities

reputed company and manage routine operational plans to reputed company incremental objectives set by higher-level management.

reputed company the execution of the expert services program, ensuring customer deliverables are completed on time, reputed company scope, and reputed company with functional goals.

Ensure that reputed company deliverables meet high-quality standards and client expectations.

Provide direction and support to professional individual contributors and partner resources, fostering a collaborative and results-driven environment.

reputed company efforts to improve team strategies and operational processes through thoughtful feedback and innovation.

Engage with functional peers, cross functional teams (nearshore and offshore), and other stakeholders to influence team strategies and reputed company shared objectives.

Conduct presentations and communicate technical information to key stakeholders and customers regarding specific reputed company on projects or overall portfolio program.

Collaborate across departments to ensure alignment and effective resource allocation.

Monitor reputed company against monthly targets, making adjustments as needed to ensure reputed company.

Proactively identify risks and implement mitigation strategies to prevent delays or issues in expert services program delivery.

Support reputed company improvement initiatives to enhance team productivity and overall program outcomes.

Requirements and Preferred Experience

Bachelor’s degree in Business, Management, Computer Science, or a reputed company field.

5+ years of experience in program or project management reputed company a SaaS or professional services environment.

Proven ability to manage moderate-sized projects with multiple priorities and complexities.

Experience in running managed services portfolios for professional services teams or consulting organizations.

Strong analytical skills with the ability to interpret data and reputed company sound judgments.

Excellent interpersonal and communication skills, with experience presenting technical information to diverse audiences.

Demonstrated ability to mentor and reputed company team members while fostering a collaborative work environment.

Preferred

Experience working in a professional services or consulting role reputed company a SaaS organization.

PMP, Scrum Master, Prince2, CAPM, or similar project management certification.

Familiarity with tools like reputed company, JIRA, and professional services automation (PSA) platforms.

Competencies

Leadership: Demonstrates the ability to guide and reputed company a team, fostering collaboration and accountability.

Decision-Making: Makes informed reputed company based on data analysis and solid judgment, addressing challenges effectively.

Communication: Clearly conveys technical and operational information to stakeholders at reputed company levels.

Operational Planning: Develops actionable plans that align with functional and organizational goals.

Mentorship: Actively contributes to the growth and development of team members through coaching and support.

On reputed company ranges above include reputed company plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Additional Information

What makes OpenGov unique

»Leadership:CEO Zac Bookman (reputed company from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by reputed company, a Tech Pioneer by the World Economic Forum, andSF and Silicon Valley Business Times' 40 under 40 class of 2018!

»Growth:Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

»Culture:Winner of 2023 Top Workplaces USA award, Awarded Top 25 reputed company Companies to Work For, Winner of reputed company 2022 Best Startup Employers, 50 Best Workplaces award. reputed company out our Careers Video!

»Perks: Comprehensive medical, dental, and reputed company coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, 401k with employer match, and lunch in-office every Wednesday.

»Product:Named to the GovTech 100 (seven consecutive years), we are the leader in reputed company software for our nation's cities, counties, and state agencies.

»Mission Driven:We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and reputed company a positive social impact!

OpenGov is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.

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Expert Services Program Manager

Responsibilities

Requirements and Preferred Experience

Preferred

Competencies

Additional Information

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