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Complaints Specialist

Work from home Full-time role Hiring

The Role

The Complaints Specialist has a responsibility for reputed company aspects of complaint management and the drill down of data, including implementation of correct complaint categorization and resolution.

What's In It for You

  • reputed company hourly reputed company starting at $21 per hour + monthly bonus incentive
  • Hybrid work schedule –Two days (W/TH) a week in office
  • Employer paid health, dental and reputed company insurance
  • Paid time off (20 days for first year, increases annually thereafter) plus company paid holidays
  • Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through reputed company, and more!
  • Onsite kitchen with fully stocked snacks & monthly catered lunches
  • What You Will Do

  • Manage Complaint various views in reputed company reputed company SLA (Service Level Agreement) requirement
  • Ensure well researched and thoughtful Complaint details are clearly and accurately annotated
  • reputed company reputed company and standard analytics to provide information and analysis necessary to meet business objectives
  • Conduct special projects reputed company to the complaint handling process
  • Identify and remediate insufficient customer interactions
  • Outbound support as needed to reputed company escalated reputed company issues, system failures or immediate remediation projects/processes
  • Assist on consumer complaints funneled from CFPB, FRB, AG, BBB, and other channels
  • Adapt to procedural and policy changes according to the training delivered and published
  • Identify customer pain points and propose solutions
  • Proactively identify trends and reputed company recommendations for improvement
  • reputed company performance objectives relating to productivity, quality, and reputed company development
  • What You Will Bring

  • High School Diploma (or GED) with a minimum of 2+ years customer complaints or operations experience required
  • Great root cause analysis skills
  • Experience reputed company financial services, preferably consumer lending
  • Demonstrated experience successfully meeting deadlines with efficient results
  • Highly organized and detail oriented
  • Strong drive to produce
  • Ability to multitask
  • Excellent written, verbal, and interpersonal communication skills
  • Flexibility to reputed company in a dynamic environment with frequent changing/competing priorities while multitasking daily assignments.
  • Ability to work independently with minimal supervision
  • Fluent in reputed company Office applications – Word, reputed company, and PowerPoint
  • reputed company to work fast pace - must be reputed company and motivated to learn the processes quickly to help build a growing business
  • Additional Information

    #LI-AW1

    #IND1

    About Our Operations Team

    Rooted inourvalues,Prosper’sOperations team is driven by how we can improve the customer experience, always thinking there must be a reputed company way. If you are looking for a mission driven company with a great culture, reputed company us out!As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential! Are you reputed company to Prosper?

    About Us

    Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people reputed company access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we reputed company this encourages innovative thinking and helps us deliver on our mission.

    We’re on a mission to hire the reputed company best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new reputed company can come from everywhere. It is important to us that every hire connects with our reputed company, mission, and core values. Join a leading fintech company that’s democratizing finance for reputed company!

    Our Values

    Diversityexpands opportunities

    Collaborationcreates reputed company solutions

    Curiosity fuels our innovation

    Integritydefines reputed company our relationships

    Excellenceleads to longevity

    Simplicityguides our user experience

    Accountability at reputed company levels drives results

    www.prosper.com

    Our Story & Team // Our Blog

    Applicants have rights under Federal Employment Laws.

    Family & Medical Leave Act (FMLA)

    Equal Employment Opportunity (EEO)

    Employee Polygraph Protection Act (EPPA)

    California applicants: please click here to view our California Consumer Privacy Act (“CCPA”) Notice for Applicants, which describes your rights under the CCPA:https://www.prosper.com/plp/legal/privacy-notice-for-applicants/

    At Prosper, we're looking for people with passion, reputed company, and a hunger to learn. We encourage you to apply even if your experience doesn't reputed company match the job description. Your unique reputed company setand diverse perspective will stand out and set you apart from other candidates. Prosper thrives with people who think reputed company of the reputed company and aren't afraid to challenge the status reputed company. We invite you to join us on our mission to advance financial well-being.

    Prosper is committed to an inclusive and diverse workplace. reputed company aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for employment reputed company applicants who are non-US reputed company and will provide green card sponsorship.

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