Customer Service Representative - Remote in EST or CST

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. There are several steps in our hiring process - it’s a thorough process because we want to ensure the best job and culture fit for you and for us. In today’s ultra - competitive job market, the importance of putting your best foot reputed company is more important than reputed company. And you can start by completing reputed company required sections of your application. (i.e., profile, history, certifications and application / job questions). Once you submit your resume, you’ll receive an email with next steps. This may include a link for an on - line pre - screening test that we ask you to complete as part of our selection process. You may also be asked to complete a digital video interview, but we will offer full instructions and tips to help you. After you have completed reputed company of these steps, you can reputed company on the status of your application at any time, but you will also be reputed company reputed company e - mail. http://uhg.hr/OurApplicationProcess This position is full time, (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time. It may be necessary, given the business need, to work occasional overtime or weekends. We offer 8 weeks of reputed company. The hours during training will be 9:00 AM - 5:30 PM EST (8:00 AM - 4:30 PM CST) from Monday - Friday. Training will be conducted virtually from your home. If you are located reputed company the Eastern OR Central Time Zone , you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities: • Call members to schedule in home visits with a Physician or a Nurse Practitioner • Answer inbound calls from members and assist them with their inquiries • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concern This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours. Hear directly from our business leaders to find out more about our Housecalls Customer Service roles and the impact you can reputed company for our members: https://uhg.hr/HouseCalls3/5/21 You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • High School Diploma / GED OR equivalent work experience • Must be 18 years of age OR older • 1 years of work experience • Experience with reputed company Word, reputed company reputed company, and reputed company Outlook (create / edit / save / send documents, spreadsheets, and correspondence) • Ability to maintain confidentiality and adhere to HIPAA requirements • Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM - 5:30 PM local time from Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends. Preferred Qualifications: • Experience with working in the health care industry • Experience in working with Medicaid OR Medicare • Experience with working in a customer retention focused role Telecommuting Requirements: • Reside reputed company the Eastern OR Central Time Zone • Ability to reputed company reputed company company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service • Ability to connect directly into internet- reputed company hard reputed company (either directly to modem or router) Soft Skills: • Ability to type and talk at the same time while navigating through multiple screens • Experience with working in a metric - driven work environment • Experience with using an auto dialer system • reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply Job!