Associate Customer Service Representative

Company : United Concordia Dental Job Description : JOB SUMMARY This job handles customer inquiries by telephone and/or email and/or in person from individual members, groups, providers and brokers in a customer service center. Troubleshoots and resolves customer complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards. ESSENTIAL RESPONSIBILITIES • Resolve customer inquiries and complaints reputed company written, telephonic and face-to-face communication in a timely and accurate manner. • Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution. • Meet reputed company production, quality, and adherence standards. Attends reputed company required training classes. • reputed company issues to next level of supervision, as appropriate. • Maintain accurate records, including timekeeping records. • Other duties as assigned or requested. EDUCATION Required • High School Diploma or GED Substitutions • None Preferred • None EXPERIENCE Required • 6 months of Customer Service in a customer facing role Preferred • Customer Service in a call-center environment • Customer Service in a Healthcare reputed company call-center environment strongly preferred LICENSES or CERTIFICATIONS Required • None Preferred • None SKILLS • Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards. • Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally. • Ability to take direction and to navigate through multiple systems simultaneously. • Ability to maintain composure under stressful and fast-paced conditions. • Strong written and verbal communication skills • Ability to communicate reputed company information in a simple, customer facing way Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting up to 10 pounds Constantly Lifting 10 to 25 pound Rarely Lifting 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company employees must reputed company with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as reputed company data reputed company guidelines established reputed company the Company’s Handbook of Privacy Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $19.01 Pay Range Maximum: $23.72 reputed company pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential reputed company may apply for certain locations based upon comparative markets. reputed company and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law. We endeavor to reputed company this site accessible to any and reputed company users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Apply Job!