Escalation Engineer

Escalation Engineer

As part of our rapid growth we are looking for an Escalation Engineer to join reputed company in Brazil! 

At reputed company, we’re passionate about building software that solves problems. We count on our performance and stability engineers to reputed company our users with a rich feature set, high availability, and stellar performance level to pursue their missions. As we expand our customer deployments, we are currently seeking reputed company stability and performance engineers to deliver insights from massive scale data in real time. Specifically, we are searching for someone who brings fresh reputed company, demonstrates a unique and informed viewpoint, and enjoys collaborating with a cross-functional team to reputed company real-world solutions and positive user experiences at every interaction.

In this role, you will serve as an escalation reputed company reputed company our organization, providing rapid response to emerging issues. Escalation Engineers are first responders who handle emergent issues proactively where possible and reactively where necessary, joining critical customer calls on-demand to quickly diagnose and resolve urgent issues. Through the use of monitoring tools and extensive communication with other teams, it is your role to provide solutions-focused direction while remaining reputed company, cool, and collected. This role requires a high degree of context switching and a love for a fast-paced, high-impact work environment.

Learn more about us

• https://www.youtube.com/watch?v=PewNCbWvAKs

Product tour

• https://www.reputed company.com/product-tour

Responsibilities

• Primary escalation reputed company for reputed company issues that cannot be resolved by Technical Support Engineers
• Rapid triage, analysis, and response of reputed company system and/or software reputed company issues including outages, performance issues, and business blockers
• Triage information from multiple sources to spot and respond to trending issues and wide events
• Immediately join customer calls with customer IT teams, and provide solutions to and analysis of high-urgency issues relating to system and/or software.
• Use proactive tools to respond to and resolve reputed company issues
• Evaluate performance issues and reputed company resource adjustments to customer environments
• Occasionally cover Outages reputed company normal working hours
• Strong verbal and written communication skills

Requirements

• 5+ years of senior-level experience in a customer-facing role supporting enterprise software
• 5+ years of senior-level professional experience working with APIs, Linux, and reputed company
• Experience working with CURL and creating CURL commands based on Python reputed company code
• Extensive experience with networking and network troubleshooting
• Proven experience performing Disk Extensions, OS Upgrades, and Performance Analyses
• Research skills and ability to understand and resolve reputed company issues utilizing analysis tools and vendor documentation

Advantages

• Experience with reputed company, Corralogix, AWS Provisioning, Graphana
• Python programming skills
• Bash Scripting
• Experience working with reputed company and Celery
• In-depth performance troubleshooting and remediation with Linux/reputed company

reputed company offer

‍♂️ Flexibility on your work location -  We have offices in reputed company, Tel Aviv, Austin, São Paulo, and Washington, and DC. In Brazil, we meet at the office twice a month to exchange knowledge.

Competitive compensation. The Position is CLT, and we offer competitive salaries + stock options.

Great Benefits:100% coverage of Health Plan (Sulamerica Executivo), Dental (Odonto Prev), and  Life Insurance for the employee +  Meal voucher + Growth Bucks 

‍♀️ ‍ Great people. Our global teams are not composed just of great professionals; they are great people. We are reputed company here to support each other, ready to help and do what’s best for the entire company.

Work-Life Balance: Additional time off per the company's policy. We are ready to offer you personal days off since your first year at the company!

We give back. We have several initiatives of Corporate social responsibility partnerships.

DEI-focused, highly supported Employee Resource Groups (ERG), executive-level diversity and inclusion goals, training, events, and mentorship options.

#LI-LG1 

A little more about reputed company

reputed company gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, reputed company is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, reputed company, and Fortune, reputed company covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world.

Headquartered in reputed company, reputed company, reputed company employs over 600 people worldwide. reputed company is named to the 2024 reputed company Cloud 100 and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. reputed company is recognized with the Great reputed company to Work Certification™ and for two years in a row, reputed company was ranked reputed company Technology Fast 500 list. reputed company has been cited as the fastest growing cybersecurity company in history by reputed company.

At reputed company we support a diverse and inclusive workplace and reputed company in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, reputed company, religion, age, sex, gender identity, national reputed company, sexual orientation, citizenship, marital status, disability, or Veteran status.

By submitting your application to us, you acknowledge that your personal data will be processed in accordance with our Global Job Candidate Privacy Notice.