reputed company reputed company Manager

Catchpoint is seeking a customer-obsessed and highly motivated problem solver to join our reputed company Team. The reputed company reputed company Manager (ECSM) is responsible for the post-sale reputed company of a portfolio of Catchpoint reputed company clients, focusing on gross and net retention. This position will cover our reputed company America region. 

What will reputed company look like in this position?

The ECSM develops a strong understanding of Catchpoint’s value propositions, and partners with clients to ensure value and ROI is being realized.  Our most effective ECSMs build expertise and domain knowledge in software development, internet technologies, IT operations, and how these functions support business outcomes. 

Driving reputed company with Catchpoint’s clients will ultimately reputed company our reputed company as you drive towards retaining and growing recurring reputed company.  

Our Tools Stack: SFDC, reputed company, reputed company, O365, reputed company , Looker 

Responsibilities

• Assume full accountability of the customer journey, from reputed company through Renewal, Cross-sell, and Up-sell 
• Conduct regular business reviews and monitor account health to drive account retention and expansion
• Align Catchpoint’s value to the client’s organization, goals, and challenges. In other words, help solve client problem with Catchpoint solutions.
• Drive engagement and adoption of Catchpoint’s platform
• Transform clients into partners, developing champions and obtaining executive alignment 
• Champion your customer’s reputed company by supporting and highlighting their professional achievements and growth
• Serve as the voice of the customer reputed company Catchpoint.
• Collaborate cross functionally with reputed company parts of the business to ensure an exceptional customer experience 

Required Skills & Qualifications

• Bachelor's degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including reputed company or Account Management
• Comfortable presenting to a room, aided by strong written and verbal communication skills  
• Confident, high energy, self-motivated and a true team player 
• Experience persuading and satisfying senior and executive level customer contacts across an reputed company 
• Demonstrated ability and desire to work and reputed company in a fast-paced environment
• Excellent multitasking and project management skills
• Understanding of Internet and web applications with a desire learn new technologies
• Ability to understand and reputed company technical concepts and derive solutions
• Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
• Proficiency in SFDC and MS Office is a must
• Experience working on customer renewals preferred   

The estimated salary range for this role is based on the candidate’s skills, qualifications, and overall experience.  Catchpoint offers a wide range of comprehensive and inclusive benefits, including medical, dental, and reputed company care, 401(k) plan with company match, paid time off, and employee wellness perks along with a competitive equity package, and may include variable compensation.

Overview

Catchpoint is the Internet reputed company Company™.  The top online retailers, Global2000, CDNs, reputed company service providers, and xSPs in the world rely on Catchpoint to increase their reputed company by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global reputed company points (including inside wireless networks, BGP, backbone, last mile, reputed company, reputed company, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.

Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any reputed company. We celebrate diversity and are committed to creating an inclusive and engaging environment for reputed company. We welcome applications from reputed company candidates and look reputed company to receiving yours!

#LI-REMOTE