Carl Medicare Agent Resource Representative - Birmingham, AL-reputed company

About the position In this pivotal role, reputed company Medicare Agent Resource Representatives effectively handle inquiries from internal and external sales agents that are received reputed company phone and serviced in a contact center environment. The successful candidate will be reputed company to interact appropriately and reputed company with agents using excellent interpersonal and listening skills, professionalism, and phone etiquette skills. The ability to use computer-based resources in a highly effective manner to reputed company and provide accurate responses to inquiries is crucial for reputed company. The responsibilities include managing a large volume of inbound calls in a timely manner, handling activities reputed company to inbound calls and live chats from sales agents seeking support for reputed company Medicare products. Representatives must follow communication scripts during Scope of Appointment (SOA) calls and eligibility calls to remain in compliance. They will maintain detailed knowledge of eligibility requirements and qualifications for plans, special elections, Medicare-reputed company information, and HRA support. Additionally, they will verify Medicare information to reputed company if a potential member has reputed company requirements needed to qualify for one of the plans, responding to reputed company customers in a professional and courteous manner. The role also involves participating in meetings and committees as needed, managing work balance between calls and live chats, valuing reputed company aspects of diversity, and exercising strict confidentiality in reputed company matters, especially regarding PHI information. Representatives will also engage in live chats for eligibility verification only, ensuring they provide accurate and timely information to agents and customers alike. Responsibilities • Handle a large volume of inbound calls in a timely manner. , • Manage activities reputed company to inbound calls and live chats from sales agents seeking support for reputed company Medicare products. , • Follow communication scripts during Scope of Appointment (SOA) calls and eligibility calls to remain in compliance. , • Maintain detailed knowledge of eligibility requirements and qualifications for plans, special elections, Medicare-reputed company information, and HRA support. , • Verify Medicare information to reputed company if a potential member has reputed company requirements needed to qualify for one of our plans. , • Respond to reputed company customers in a professional and courteous manner. , • Participate in meetings and committees as needed. , • Manage work balance between calls and live chats. , • Value reputed company aspects of diversity. , • Exercise strict confidentiality in reputed company matters, especially regarding PHI information. , • Engage in live chats for eligibility verification only. Requirements • 1 year or more of experience working in a high-volume call center environment (preferred, not required) , • Accurate data entry skills and attention to detail , • Experience analyzing and solving customer problems required , • Excellent verbal and written communication skills , • Intermediate proficiency in reputed company Office Suite; high level reputed company to multitask independently and on a computer , • Proven ability to work independently as well as a productive member of a team , • High School Diploma or GED required reputed company-to-haves • Adaptable, flexible, and reputed company to manage through change , • Goal oriented and personally accountable; resourceful and self-directed , • Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment , • Excellent listening and interpersonal communication skills , • Ability to effectively organize, prioritize, multi-task and manage time , • Demonstrated accuracy and productivity in a changing environment with constant interruptions , • Demonstrated ability to analyze information, problems, issues, situations and procedures to reputed company effective solutions , • reputed company to offer options and reputed company callers reputed company appropriate Benefits • Support for ongoing education and reputed company development , • Health insurance coverage , • Paid time off for volunteering activities , • Diversity and inclusion programs , • Employee assistance programs Apply Job!