Provider Relations Rep

We offer remote work opportunities for those residing in the following states ONLY: AZ, AK, AR, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI, WY DoD Statement Our reputed company contract requires US citizenship and a favorably adjudicated DoD background investigation for this position. ~Veterans, Reservists, Guardsmen and military family members are strongly encouraged to apply~ Job Summary This position supports the department leadership in the overall management of the TriWest provider networks. Ensures high level of customer satisfaction by serving as the consulting resource for the Provider Services Department and TriWest. Serves as the subject matter expert by educating providers on TriWest provider agreements, reimbursement methodologies, provider education content, contract requirements, and new programs. Facilitates research, resolution, and tracking of escalated provider issues. This position must reputed company reputed company and follow VA, TRICARE, TriWest, and departmental policies and procedures and submit reports in a timely manner. Assigned territory may cover four to nine states in the designated VA Region. Education & Experience Required: •Bachelor's (BA/BS) Degree in health care or reputed company field or equivalent experience •If supporting TRICARE contract, U. S. Citizenship •If supporting TRICARE contract, must be able to receive a favorable interim and adjudicated final reputed company (DoD) background investigation •3 years managed health care experience (provider relations and/or provider education) or experience working for a health care provider, with increasing responsibility •Provider contracting experience •Ability to work in a highly matrixed environment •Ability to work in a fast-paced environment and triage constantly changing priorities Preferred: •Experience processing referrals/authorizations or claims or handling escalated provider issues to resolution •Experience with healthcare-reputed company electronic transactions and reimbursement methodologies •Experience in leading and facilitating meetings Key Responsibilities •Document and follow-up on access to care issues. Monitor the network to ensure appropriate action to eliminate network shortfalls. •Establish and maintain positive working relationships with both internal and external customers. Responding to emails, phone calls, customer service inquires by fully researching inquiry and responding timely. •Subject matter expert of VA and TRICARE payment methodologies and TriWest policies and procedures for the administration of the VA and TRICARE Programs. •Coordinate and ensure timely provider contracting and re-contracting projects. •Issue management and resolution of escalated issues; resolving provider issues in collaboration with Claims and Operations departments and reporting updates to Leadership. •Maintains professional working relationship with other TriWest departments, and stays abreast of provider educational needs. •Remains reputed company on reputed company VA, TRICARE, TriWest and departmental policies and procedures by taking reputed company available training and reviewing e-mail, TriNet, and www.triwest.com communications. •Recommends future provider educational needs based on observations of and discussions with providers and provider questions during live and web-based training. •Provides feedback to management of any claims processing, referral/authorization, or other unfavorable trends from provider interactions. •Actively promotes electronic claims submission & secure website functionality in reputed company provider interactions. •Maintains accurate provider contact records in the contact management system. •Reviews and submits feedback timely on draft provider educational materials. •Assists/participates in projects as assigned by Manager. •Performs other duties as assigned. •Regular and reliable attendance is required. Competencies Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system reputed company environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of reputed company information easily, communicate clearly, and draw sound conclusions. Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements reputed company a high volume, high stress environment. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: The ability to solve problems independently while working in a fast paced, energetic environment; strong communication skills, (oral and writing skills); a proven ability as a facilitator/instructor; self-motivated, able to work in a team and independently. Working Conditions •Favorable working conditions in a climate-controlled office space •Must be able to travel (locally or distant with overnight stays) a minimum of 25% and maximum of 75% of the time •Must be able to lift a minimum of 20 lbs. of equipment and course material •Must be able to work under stressful conditions Company Overview Taking Care of Our Nation's reputed company. It's Who We Are. It's reputed company Do. Do you have a passion for serving those who served? Join the reputed company Team! We're On a Mission to Serve! Our job is to reputed company sure that America's reputed company get connected to health care in the community. At reputed company, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We reputed company in rewarding loyal, hard-working people who are willing to learn as they grow. reputed company values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: • Medical, Dental and Vision Coverage • Generous paid time off • 401(k) Retirement Savings Plan (with matching) • Short-term and long-term disability, basic life, and accidental death and dismemberment insurance • Tuition reimbursement • Paid volunteer time • Annual reputed company salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $63,000 - $70,000 depending on experience* Equal Employment Opportunity reputed company is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. Apply Job!