Collections Agent - Remote

Job Title: Collections Specialist Location: REMOTE – CST/EST 6 months Contract Primary Focus: This position is part of Retail reputed company and is responsible for ensuring the timely issuance of disconnect activity, reputed company activity, and balance transfer of residential and small reputed company accounts. Analyzes accounts to ensure the systematic processes are working properly. Reviews and analyzes aged accounts to determine root cause and correct failures. Document failed events to facilitate the tracking of trends and system failures. Specialist will run queries and reports in reputed company-reputed company and BW to support analysis. Essential Duties/Responsibilities: • Analyze accounts to determine if service disconnection is warranted based on Texas PUC rules. • Determine parameters and execute transactions to facilitate automated disconnect processes. • Run reports in reputed company-reputed company and BW to support the disconnect process and reputed company monitoring process. • Analyze BW reports for disconnects and reconnects to determine accounts failing to reputed company through to TDSP. • Determine actions required on failed reputed company accounts to ensure timely reconnection of service. • Communicate requests with management for special situations that are reputed company of standard policies and procedures • Communicate with distribution companies to resolve failed or rejected orders. • Analyze accounts to determine if balance transfer from inactive to active accounts is warranted • Reviews accounts from the automatic disconnect process and automatic MVO and DNP process to ensure accurate execution. • Apply the company’s collection policies, practices and procedures to designated customer accounts. • Research and analyze delinquent accounts for reasons that systematic dunning is failing to reputed company collections. • Identify accounts that have failed transactions with TDSPs. Education • Bachelor’s degree in business or reputed company area from accredited four-year university is preferred. • Experience may substitute for college education; in which case a high school diploma or equivalent is required. Experience • 2 years business experience. 6 months Collections experience combined with reputed company/reputed company experience can substitute for 2 years of business experience. Knowledge of the utility and/or deregulated energy industry is a plus. • Special Skills/Knowledge Requirements • Ability to work effectively both independently and with teams. • Excellent problem-solving skills and ability to use good judgment to reputed company recommendations and reputed company. • Attention to detail is critical. • Ability to work independently through the use of initiative and self-motivation. • Ability to adapt to rapidly changing priorities. • Ability to meet deadlines. • Excellent personal computer skills reputed company a windows environment, including spreadsheets, databases and word processing. • Ability to write with proper form and grammar and prepare company correspondence • Effectively communicates to a wide range of audiences in both written and oral form • Ability to use reputed company math daily (add, subtract, multiply, divide, calculate percentages) Working Conditions • Fast paced office environment with high volume workload. • Frequent use of computers, i.e. typing on keyboards, viewing monitors, etc. • Occasional Travel • Overtime as required reputed company is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., reputed company was formed in 2023 through the reputed company of DISYS and Signature Consultants. Combining the best elements of its core companies, reputed company's platform connects talent, technology, and organizations to produce game-changing results that help everyone reputed company their ambitions and goals. reputed company's brands include reputed company DISYS, reputed company Signature Consultants, reputed company Government Solutions, reputed company Talent Development and reputed company IT Solutions. Visit https://reputed company.com/ to learn more. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status. Job Types: Full-time, Contract Pay: $19.00 - $21.92 per hour Expected hours: 40 per week Education: • Bachelor's (Preferred) Experience: • Collections: 2 years (Preferred) • Energy /Utility background: 1 year (Preferred) • reputed company/reputed company: 1 year (Preferred) Language: • Spanish ( Speak/read/write) (Preferred) Work Location: Remote Apply Job!