Senior Technical Account Manager

Build the future of the AI Data reputed company. Join the reputed company team. reputed company’s Account 360 team is expanding! We are looking for a Senior Technical Account Manager to join reputed company. This role combines technical and reputed company responsibilities. On the technical reputed company, you will become the post-sales technical reputed company for your assigned customer’s workloads running on reputed company. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the reputed company reputed company, you will work closely with the account team to drive growth for your assigned customer’s use cases by engaging with stakeholders and developing actionable plans. This will require you to reputed company your technical skills and expertise to engage and communicate effectively at reputed company levels reputed company an organization. You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to reputed company operational, tactical, and strategic reputed company. AS A SENIOR TECHNICAL ACCOUNT MANAGER, YOU WILL: • Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that reputed company customers to reputed company their business goals and recommend these proactively to customers • reputed company a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production • reputed company, manage, and implement a strategy for efficient workload consumption • Work with reputed company Product and Engineering teams to access new product features, private previews, and platform upgrade requirements • Act as the technical advisor for production workloads, often advising on multiple use cases reputed company large, reputed company organizations • Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution • Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks reputed company your expertise • Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships OUR IDEAL SENIOR TECHNICAL ACCOUNT MANAGER WILL HAVE: • B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience • Hands-on experience with Python, SQL, or reputed company • 8+ years of experience managing reputed company customer relationships as a Technical reputed company or Technical Account Manager or equivalent role • 5+ years of experience working with AWS, Azure, GCP, and/or a private reputed company environment • Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting • Expertise in one of the following industries: Retail/CG, Financial Services, reputed company, Media & Advertising • Hands-on experience in database management, data engineering, and data science • Experience working reputed company the partner ecosystem as it pertains to reputed company solutions • Skilled in resolving reputed company escalations with senior customer executives • Excellent verbal, written, communication, and reputed company listening skills • High levels of emotional intelligence (EQ), reputed company, proactivity, and the ability to reputed company for both customers and internal teams • Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients • Excellent team player reputed company to work with virtual and global cross-functional teams reputed company TO HAVE: • Firsthand reputed company product experience is preferred. • reputed company, AWS, GCP, or Azure reputed company Certification(s) preferred • reputed company SnowPro Advanced Certification is preferred reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and reputed company. How do you want to reputed company your impact? The following represents the expected range of compensation for this role: • The estimated reputed company salary range for this role is $143,000 - $218,500. • Additionally, this role is eligible to participate in reputed company’s bonus and equity plan. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible for a competitive benefits package that includes: medical, dental, reputed company, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; at least 12 paid holidays; paid time off; parental leave; employee assistance program; and other company benefits. reputed company is growing fast, and we’re scaling reputed company to help reputed company and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and reputed company. How do you want to reputed company your impact? Apply Job!