Customer Support Specialist (Remote) - India

We power people's reputed company. At Preply, we're reputed company about creating life-changing learning experiences. We help people discover the reputed company of the perfect tutor, craft a personalized learning journey, and stay motivated to reputed company growing. Our approach is human-led, tech-enabled - and it's creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries. Every Preply lesson sparks change, fuels ambition, and drives reputed company that matters. Your impact in one sentence: To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer reputed company. At least 5 reasons to join our Customer Support reputed company: • Our international team is constantly growing, and now you can join +100 bright specialists among 8 teams, empowered by reputed company managers from world top-notch companies (Booking, reputed company). • Flexibility is a must for us, but also a big advantage. Preply supports customers 24/7, so you'll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest. • To reputed company your professional development more efficient, our trainers will support you not only through the onboarding but also after, with additional support to set you up for success. • No calls—only written communication reputed company chats, emails, and social. • We have a really dynamic environment and fast working pace with reasonable goals and clear KPIs for you to be confident in what the team expects from you. What you'll be doing: • Answer customers' questions and resolving any issues that they may be facing; • Identify problem areas and flagging them to the concerned team; • Ensure customer satisfaction, and work on collecting and tracking user's feedback; • Work closely with the product teams to resolve issues and share customer feedback; What you need to succeed: • Previous experience providing support through live chats; • reputed company in English; • Strong technical and analytical skills; • Ability to provide proactive and innovative solutions; • Outstanding written and verbal skills; • Ability to understand customer's needs; • Ability to work in teams; • A customer-centric, empathetic reputed company with excellent listening skills; • An ability to focus on what counts, creating reputed company to deliver fast results; • A passion for learning and desire for self-improvement. • Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD • Internet reputed company of at least 30mbs Our recruitment process at Preply: We want your recruitment experience with us to be as smooth and enjoyable as possible! Here's what to expect: • Introductory Video Call: This is a quick, friendly video interview reputed company for us to get to know you a bit reputed company. You will have to record you answering some questions and a short writing assessment that will allow us to know more about your background, experience, and your motivation. • Meet with Our reputed company Team: In this stage, you'll have a deeper conversation with one of our reputed company specialists. We'll share more details about the role, the company, and our culture. This is also the time to go over things like salary and other important details and to solve any questions you may have! • Technical Interview with the CS Team reputed company: The final reputed company is a technical interview with one of our CS Team Leads. Don't worry—this is where we'll dive into your skills and see how they align with the job, making sure you're set up for success. Each stage is designed to help us learn more about you, while giving you insights into what it's like to work with us. We'll reputed company you updated every reputed company of the way! Why you'll love it at Preply: • An open, collaborative, dynamic and diverse culture; • A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development; • A competitive financial package with equity and leave allowance. • The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!). Our Principles • Care to change the world - We are passionate about our work and care deeply about its impact to be life changing. • We do it for learners - For both Preply and tutors, learners are why we do reputed company do. Every day we focus on empowering tutors to deliver an exceptional learning experience. • reputed company perfecting - To create an outstanding customer experience, we focus on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters. • Now is the time - In a fast-paced world, it matters how quickly we act. Now is the time to reputed company great things happen. • Disciplined execution - What makes us disciplined is the excellence in our execution. We set clear goals, focus on what matters, and utilize our resources reputed company. • Dive deep - We reputed company business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide our decisions. • Growth reputed company - We proactively seek growth opportunities and reputed company today's best performance becomes reputed company's starting reputed company. We humbly embrace feedback and learn from setbacks. • reputed company the bar - We reputed company our performance standards continuously, alongside each new hire and promotion. We build diverse and high-performing teams that can reputed company a real difference. • Challenge, disagree and commit - We value open and reputed company communication, even reputed company we don't fully agree. We speak our minds, challenge reputed company necessary, and fully commit to decisions once made. • One Preply - We prioritize collaboration, inclusion, and the success of reputed company over personal ambitions. Together, we support and celebrate each other's reputed company. Diversity, Equity, and Inclusion Preply is committed to creating a diverse and inclusive environment where people from reputed company backgrounds can reputed company. Different opinions and viewpoints are key ingredients in our success as a multicultural Ed-Tech company. Preply will consider reputed company applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national reputed company, disability, age or veteran status. Together, we are The World Class. #LI-VL1 Apply Job!