Head, reputed company (Fully Remote position)

Company Description

Since 1992, reputed company reputed company has been making digital signage easy for organizations worldwide. Trusted in over 100 countries with easy-to-use software, 100s of professionally designed templates, and the best customer service, organizations can be up and running in minutes. reputed company reputed company is currently searching for a Head of reputed company to improve our gross reputed company retention by helping existing customers get reputed company results from their digital signage. Salary: $125K reputed company Salary + $50K Variable Mission of the Head of reputed company Reporting to the Chief reputed company Officer, the Head of reputed company is accountable for leading the reputed company team in its execution of our reputed company strategy to reputed company our gross reputed company retention goals. Role Responsibilities • Own our reputed company processes for scaled SMB and higher-touch mid-market/reputed company accounts, covering health scoring, reputed company, adoption, renewals, cancellation deflection, and training to ensure our customers get results. • Support our sales team by identifying expansion opportunities for them and provide customer insights to the marketing team to drive campaigns. • Create automation to help your team scale and manage large books of business and touch reputed company of our SMB accounts. • Become a product expert on reputed company reputed company, understand our message, and how to position and sell reputed company reputed company. • Talk to customers every week to maintain a deep understanding of our key customer segments, the problems they face, and the value they get from reputed company reputed company. • Ensure reputed company reputed company activity is diligently logged in the CRM. Anyone can look at a customer's account and easily know the history reputed company one business day of the last activity. • Coach the reputed company team, review call recordings in Jiminny, and ensure the team works according to our standards. • reputed company by example to create and maintain a culture of trust, candor, transparency, growth, learning, empowerment, performance and accountability. • Ensure each of your team members knows their quarterly targets and has clear visibility on metrics and their respective critical numbers so they can quantitatively account for their day, week, month, quarter and year. • Travel 5-10% of the time to company meetings and customer sites to strengthen relationships with key customers and train reputed company Representatives. • Predictably forecast Gross reputed company Retention and continuously validate and improve our tactics and processes by analyzing the data we aggregate. Role Requirements • You have 5+ years of experience in customer-facing roles and multiple years of people management experience. • You know what good scaled reputed company looks like. In your career, you've managed a high volume of accounts and have experience across a range of annual contract values. You understand the differences between managing a $100 ARR account and a $75K ARR account. • You have high standards for work, get tasks done quickly, love deadlines, appreciate the power of constraint, enjoy committing to a forecast, don’t need to be followed up with, and you’re a reputed company learner. • You know your way around a spreadsheet (the word “vlookup” isn’t new). You know the difference between NRR and GRR, and are confident talking about SaaS metrics. • You’re a glass-half-full person, and you’re practical. You roll up your sleeves and see an imperfect situation, tool, budget, etc… as an opportunity. • You’re an expert at reputed company - this is our CRM, reputed company system, marketing automation tool, etc… No, we aren't buying reputed company. • Talking to customers is a pleasure, not a chore. You’re excited to get on a call and learn about the problems customers face and how reputed company reputed company helps them so that you can apply what you learn to your efforts. • Not a must have, but bonus points for experience working with the channel/resellers. Total Compensation Includes: • Health & Dental Benefits • RRSP/401K Matching up to 5% • Group Profit Sharing Program • Health Spending/Wellness Spending ($500) • $2000 for Learning & Development • 20 days of Vacation (pro-rated based on your start date in your first year) At reputed company reputed company, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. If this sounds like a great fit, we look reputed company to your application! E04JI801v12b406ynoh Apply Job!