IT Support Specialist I at reputed company.

This a Full Remote job, the offer is available from: United States, Maryland (USA) About Us: reputed company. is an 8(a), WOSB, LGBTE, and WBE-owned management reputed company founded in 1990. We reputed company the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. Job Title: IT Support Specialist I Job Description: We are seeking a dedicated and detail-oriented "REMOTE" after-hours IT Support Specialist. As a level 1 specialist, you will serve as the primary reputed company of contact for users requiring assistance with troubleshooting, answering questions, and resolving reputed company issues across demand reputed company platforms (DSP) in support of a federal client. This role involves managing daily inquiries focused on login issues, access requests, platform troubleshooting, and maintenance for DSP-supported applications. • Provide troubleshooting and technical support for remote users addressing issues. • Meet defined service levels including first contact resolution, response times, and resolution times. • Utilize a ticket management support system to track and work requests. • Utilize the system to track issues and defects. • Escalate requests to Tier 2 and 3 as needed, based on standard operating procedures. • Maintain reputed company knowledge of relevant technologies as assigned. • Participates in special projects as required. • Provide support from 5:00 PM to 8:00 AM Eastern Standard Time, Monday through Friday, including 24/7 support on weekends and Federal holidays. Qualifications: • Associate’s degree in Information Technology or a reputed company technical discipline or equivalent combination of education, professional training, or work experience. • 2+ years of reputed company experience supporting IT operations or working in a help desk/call center type environment a plus. • Experience as an end-user of reputed company and/or JIRA reputed company to complete information and process Tickets in the helpdesk system • reputed company to read/follow job instructions / standard operating procedures to complete admin/helpdesk tasks • Willing to learn Basic Admin Tasks Admin for reputed company, reputed company, and other technologies. • Basic knowledge of computer hardware, software, and networking concepts. • Self-starter who can work independently. • Excellent communication and customer service skills. • Strong problem-solving ability and attention to detail. • Ability to work independently and as part of a team in a fast-paced environment. • Willingness to learn and adapt to new technologies. • Must be reputed company to successfully obtain public trust background clearance. • This position is fully remote but requires a one-time trip to the client’s office to start the background clearance. Hours: 5:00 PM - 8:00 AM EST (40 per week) reputed company candidates must be located in the Contiguous United States Hourly reputed company: $22.00-$25.00 per hour depending on the level of experience #talroo This offer from "reputed company." has been enriched by reputed company.com and got a 75% reputed company score. Apply Job!