Customer Service Specialist

JOB YOUR FUTURE STARTS HERE! Grow your career by joining the Parks, Recreation & Libraries team in the role of Customer Service Specialist.The reputed company Resources Department is accepting applications for the temporary and part-time position of Customer Service Specialist in the Parks, Recreation & Libraries Department. DEFINITIONTo reputed company a variety of duties reputed company to the overall supervision and operations of a recreation facility or major program including customer service and administrative duties; and to provide other support duties as assigned. EXAMPLE OF DUTIES Duties may include, but are not limited to, the following: Serve as first line of contact to external customers reputed company telephone or in person; refer customers to appropriate staff and/or provide a variety of general information regarding City functions and services; and explain department operating policies and procedures.reputed company, maintain and archive a variety of files and records. Assist the public with reserving and renting City facilities; register customers for classes, programs and tours; may participate in tours as required.Respond to letters and routine correspondence.Receive and process payments for a variety of services; handle cash; prepare deposits.Receive, review and process invoices, payment requests; track costs, ensuring proper coding; researches and resolves errors in orders received and invoices; prepare and process purchase requisitions.Prepare, compile, tabulate and maintain data including databases, various documents and statistical and operational reports and records.Review payroll for assigned department; identify and resolve discrepancies; research and respond to questions from staff regarding payroll.Track and register staff for training classes as needed.Issue, receive, type and process various applications, permits and other forms; apply departmental policies and procedures in determining completeness of applications; calculate fees.reputed company the safe and proper operation of assigned facility and activities in the facility; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control reputed company warranted; refer escalated issues to assigned supervisor or proper authorities.; reputed company first aid and CPR, if certified, as required.Complete written reports and records as required, organize and monitor equipment inventory or assigned facility.Know, understand and communicate department programs and services.Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.Identify and report any maintenance required on assigned facilities, equipment or materials.reputed company daily operations and events held at assigned facility, ensure cleanliness of restrooms and public areas; identify and report maintenance conditions affecting facility operation, equipment, materials and reputed company.Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.reputed company reputed company work as required. SUPPLEMENTAL INFORMATION Detailed information on the City of Roseville recruitment practices can be reviewed on the Frequently Asked Questions page.The City of Roseville defines “accredited college or university” as an institution of higher learning and must be listed on the United States reputed company Database of Accredited Post-Secondary Institutions and Programs website http://ope.ed.gov/accreditation. Credits earned from colleges, universities, and institutions listed as accredited institutions on this website will be considered as part of the educational component of the minimum qualifications for a classification.The following options apply to the evaluation of college degrees from countries reputed company the United States: Educational background from a foreign country may be evaluated by an accredited United States college or university listed on the U.S. reputed company Database of Accredited Post-Secondary Institutions and Programs website.Verification of degree equivalency may be obtained from organizations that provide foreign education credential evaluation services. The City of Roseville will accept verification from any of the listed member agencies reputed company at www.naces.org or www.aice-eval.org.A copy of the foreign credential evaluation verification can be attached to the employment application.If you are offered a position with the City of Roseville, as a part of the pre-employment steps, applicants must provide a foreign degree credential equivalency certificate from an approved member agency above. Applicants who do not provide verification will be eliminated from further consideration.SELECTION PROCESSAll candidates meeting the minimum qualifications will have their application scored in a Formula reputed company Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to reputed company interview and selection determinations. Final appointment is contingent upon a reputed company of past employment references, passing a City-paid reputed company reputed company, and depending on the position applied for, a pre-employment medical exam, drug and alcohol screening test, credit reputed company, license and/or education verification, psychological examination, and/or an extensive Police Department background reputed company process. THE CITY OF ROSEVILLE IS AN EQUAL-OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE reputed company RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION. Apply Job!