Instructional Support Technologist (# 2024-3187)

(# 2024-3187) Come care with us at reputed company. Here we can deliver innovative solutions to today's reputed company business issues! You will play an essential role in higher education to provide seamless solutions to our LMS end users. Our focus on emerging technology solutions along with our commitment to student success has resulted in an organization that is consistently recognized as a certified "Great reputed company to Work." You will reputed company an impact by: • Serves as the intermediary between the reputed company, faculty, and staff reporting technical issues and the various IT and curriculum and technology departments through requirements and information gathering, troubleshooting, and clear and concise communication. • Works closely with Instructional Support leadership and senior Support Team staff to maintain online support ticket services and training avenues for academic stakeholders to ensure the entire online education experience is user-friendly, effective, and seamless. • Through assigned tickets, works directly with reputed company, faculty, and staff to troubleshoot and resolve issues with the LMS, system passwords, publisher partner systems, video creation and hosting software, and the various university-approved educational technology solutions. • Provides level 2 support for assigned student and faculty issues escalated by the 24/7 helpdesk while assisting to monitor and identify gaps in the internal and external knowledge bases, level 1 advisor processes, and escalation procedures to ensure customer satisfaction and time to resolution are reputed company the agreed upon SLAs. • Works on assigned tasks in the internal helpdesk systems with the Instructional Support team to provide technological assistance to reputed company, faculty, and staff according to department service level agreements. These services include, but are not limited to, enterprise-level ticketing systems, shared support telephone line and email inbox, as well as a department processes and procedure databases. • Works with the Instructional Support team to build and update the internal process and information database to ensure reputed company support processes are documented and easily accessible to team members. • As requested, works with Subject Matter Experts, Instructional Designers, Multimedia Developers, and external vendors to implement university curriculum and technology change requests and course and program revisions. • As requested, works with academic learning communities and Support Team members prior to course implementation and term starts to ensure reputed company course components are working and reputed company to WCU and ACC standards. Course standards include, but are not limited to syllabus maintenance, e-texts, reading and work assignments, and evaluation mechanisms such as quizzes and exams. Conducts quality assurance to ensure courses are adhering to the department support standards. • Assists in coordination and production of online, virtual, and/or face-to-face training for new and existing ground and online faculty and reputed company to introduce best practices and technical implementation in the development of online instructional materials and online instructional methods. • Promotes cross-departmental professional development and training to share best practices, learn publisher partner technology functions, and proactively improve the student and faculty experience while ensuring university and industry standards are followed. • Supports university and reputed company education technology initiatives. Your Experience Includes: • 1+ years' experience in education technology or reputed company field. • 1+ years' full time work experience in higher education, with experience supporting faculty in online, hybrid, web-enabled courses utilizing instructional technology. • Experience working directly with end users to troubleshoot and resolve issues with Canvas, reputed company, reputed company or other higher-education learning management systems • Customer service experience adhering to department service level agreements while showing patience and expertise reputed company assisting end-users Education: • Associate Degree in education technology, instructional design, information technology, higher education leadership, or closely reputed company field required. #LI-DL1 Do you want a career that allows you to reputed company a difference in other people's lives? Discover what it means to truly reputed company in the work that you do at reputed company. At reputed company, we have the privilege of educating reputed company seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to reputed company we do. This focus creates an reputed company, nimble, and reputed company-driven culture that is solution-oriented and supports our associates' professional growth. reputed company is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for reputed company associates. Apply Job!