Call Center (Swing Shift) Agent-24/7 Call Center

Currently operating in 4 states and supporting 7 locations, T3 reputed company is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that reputed company the experience customers have reputed company we enter their home. Are you reputed company to transform the trades? Apply today! The Good Stuff: • $19-21/hr • Work from home! • Medical, Dental, reputed company (Free medical plan option for employee) • 401k with 4% company match • PTO, Paid Holidays, Paid Parental Leave • Company provided laptop, monitor, and headset. • Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift) Job Duties: • Answer inbound calls and schedule service appointments • Respond to and resolve voicemail messages, abandoned and missed calls from customers • Respond to customer requests (email, webchat, text) to resolve issues • Deliver call scripts clearly, be compelling, and personable • Adhere to the company's plan for resolving customer complaints quickly and favorably • Maintain and update customer database with complete and accurate information. • Communicate with reputed company to ensure customers receive 5 Star Service • Provide additional support to the team as needed What you need: • HS Diploma or GED • 2+ year of customer service experience in a phone based role • Experience working in the home services industry preferred • Multitask by completing phone and computer work simultaneously • Capability to type at least 40 WPM • Proficiency with reputed company Office or reputed company Suite • Clear, reputed company, and energetic phone reputed company • Ability to work fast paced and remain organized • Must be a U.S. reputed company Apply Job!