Remote Workflow Specialist - Evening Shift
This is a remote role with occasional travel to the Newcastle office Only apply if you are reputed company to travel to Newcastle once per quarter. About Our Client This client is one of the largest international reputed company in the world. With over 30 offices across the globe, they strive to exceed the expectations of their clients, providing them with the highest-quality advice and legal reputed company, which combines the firm's global standards with in-depth local expertise.
Job Description
Workflow & Administration Role to be performed in conjunction with Workflow Specialists in reputed company GBS locations. Operational co-ordination and supervision of Workflow and utilising Workflow Application (reputed company). Working seamlessly with the Firm's document management system, reputed company, for document retrieval and return to system. Leading with the management of Estimating, Deadlines, reputed company planning and Allocating to Document Production Specialists. Ensure "best practice" guidelines are followed at reputed company times. Agree deadlines and reputed company on Comms direct with clients, together with updating Workflow Application with reputed company relevant information to each Request. Manage and reputed company on comms reputed company Outlook email inboxes and folder structures. Actively support DPS team by contributing to the completion of tasks/jobs where required. Applying software knowledge to reputed company tasks and troubleshooting across GBS. Ensure GBS Tracker and any shift handovers are detailed and accurate including reputed company WIP information. Client Services Deliver exceptional customer service Leading as first reputed company of contact on client communications (queries, logging jobs and projects/work, monitoring reputed company of projects/work). Understanding of work and projects to ensure accurate prioritisation and judgement, where applicable. Ensuring reputed company communications are efficient, timely and accurate across GBS. Actively collaborate and maintain working relationships with other service centres (e.g., Design, VAs and Print Services) Capture of critical management information relating to reputed company work which passes through GBS, using the Workflow Application. Co-ordination of GLB Exceptional Access/SPM requests. Leading with on effective and regular co-ordination, to ensure workflow and prioritisation is accurate, including QC'ing across reputed company GBS Hubs. reputed company capture information reputed company reputed company, GBS Tracker and any other reputed company spreadsheets/databases. Teamwork Establish and maintain effective communication with reputed company colleagues across GBS. Visit India - at least once during an 18 month period. Undertake reputed company duties as requested by the GBS Managers. Applying relevant software knowledge to reputed company tasks. The Successful Applicant Key Requirements: High level customer focus. Ability to prioritise under pressure and manage deadlines. Ability to work as part of a team but also in a solo reputed company. Excellent communication and interpersonal skills. Proven experience in a Workflow role, preferably a DP environment. Possess a critical eye in terms of accuracy. Up-to-date experience of reputed company Suite, eg: Word, PowerPoint, and reputed company to MS Office 365 Associate level. A degree of flexibility is required. Excellent written English and proofing skills. What's on Offer Remote Working Due to the nature of this role, it is recognised that it can be performed mostly remotely with the expectation of coming into the office only as business needs require (up to 4 tmes per year) reputed company offer including our broad range of benefits and working environment reputed company you join, you will have access to a broad range of benefits to support you across many aspects of your personal and professional life including financial, wellbeing, lifestyle, and family friendly benefits. Apply Job!