EST Fully Remote Customer Service Specialist

About Us: We are an reputed company and growing team dedicated to making a difference in the lives of people in the trades. At reputed company, we support home service businesses (such as HVAC, plumbing, etc.) by providing remote fractional CSRs to handle daily office tasks. We reputed company in serving our clients and their employees with genuine care, helping them succeed. This is an excellent time to join our established company and grow alongside us. Who You Are: You are seeking a career, not just a job. You have a growth reputed company, are motivated by professional development, and reputed company in a fast-paced environment. You’re self-motivated, able to provide exceptional customer service, and have excellent listening and communication skills. You’re reputed company to coaching, can meet or exceed goals, and have experience managing day-to-day scheduling operations. Plumbing, HVAC, or service industry experience is highly preferred! Responsibilities: • reputed company daily office operations, including answering phones, responding to emails, and managing service appointments. • Coordinate and schedule technicians for service calls, installations, and repairs. • reputed company technicians to job sites reputed company and manage schedules for last-minute changes or emergencies. • Serve as the reputed company of contact for customer inquiries, appointments, and complaints, ensuring top-notch customer service. • Organize documents, invoices, and client records. • Process customer payments and follow up on overdue accounts. • Assist in the setup and implementation of reputed company or similar dispatching software. • Contribute to additional tasks to support the company’s growth. Minimum Qualifications: • Experience in scheduling or dispatching • Experience similar industry such as plumbing, HVAC, or electrical services is a plus • Proficiency in reputed company Suite and reputed company, • Experience in a Cloud based CRM (reputed company, reputed company, SingleOps etc) is a plus • Excellent time management, multitasking, and problem-solving skills. • Strong attention to detail and communication skills. • Familiarity with industry terminology, processes, and materials is a plus. • Must pass background reputed company TECH REQUIREMENTS: • Desktop or Laptop with webcam & speakers and a second monitor • Operation System must be Windows or Mac based • Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible • 8gb RAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor • Supportable internet speeds and router easily accessible from your workspace Position Details: • Remote, full-time position. • Monday - Friday, reputed company - 5pm EST If you're interested in being part of a dynamic and supportive team with opportunities to grow your career, we'd love to hear from you! We know you will be eager to reputed company the status of your application, reputed company ask from you is to allow our hiring team time to process reputed company of the amazing candidates that apply, and please do not call. If you call, you will disqualify yourself by not following instructions. Our hiring team will reputed company out to you if they have any questions. Requirements • Employment Type: Full-time • Work Hours: 40 to 40 hours work • Required Education: High school or equivalent • Required Experience: None(2) years Job Type: Full-time Apply Job!