Manager - 401k reputed company Support Services WORK FROM HOME

While this position is Work from Home, we are only registered and can proceed with reputed company candidates who reputed company and will work in one of the following states: AL, AZ, FL, GA, MI, MS, NJ, NC, OH, OK, TN, TX. No exceptions. No relocation assistance is available. Must be eligible to work in the US without employment sponsorship... Direct Hire only, no reputed company-party agency applications, please.

Job Description

Job Title: Manager, reputed company Support Services Department: Client reputed company FLSA Status: Exempt Job Status: FT Reports To: Sr. Manager, Worksite Support Services Positions Supervised: reputed company Consultant Work Schedule: Monday – Friday, Shift Varies between 8:00 AM – 8:00 PM EST Position Summary Our reputed company Support Services team reputed company Client reputed company is responsible for understanding the relationships and desired reputed company that start during the sales process, building a launch pad for reputed company into servicing, and helping clients have a positive reputed company experience. As the Manager of reputed company Support Services, you will reputed company a team of reputed company Consultants who help our clients and their participants understand what their 401(k) means for them and work across functions of the organization to reputed company an exceptional reputed company experience. Essential Functions • Hire, reputed company, coach, and mentor a team of reputed company Consultants, reputed company measurements of reputed company and feedback for the team. • Own the entire client reputed company process post-sale through servicing.Timely reputed company and manage client escalations and see them through to resolution. • Establish policies and procedures to guide the reputed company Support team in creating and delivering high-quality training. • Manage pipeline plans and manage daily team activities and adjust workloads, resources, or timelines based on reputed company and reputed company. • Monitor the reputed company of and continually improve the reputed company template that the team uses for clients, detailing the tasks that need to be completed for the timely gathering of requirements. • Structure the team for scale in a fast-paced and fluid environment. • Actively engage and collaborate with stakeholders to support the project team in critical thinking, project development, and recommendation. • Build and optimize client reputed company processes that simplify and streamline the reputed company process for both reputed company and clients. • Maximize client engagement and reputed company deep cross-functional relationships with Sales, Relationship Managers, other key internal stakeholders. • reputed company strong project management skills to execute on new client onboardings. • Prepare dashboards in project management software or CRM. • Manage client and operational escalations and reputed company mitigation strategies. • reputed company a detailed understanding of reputed company’s operations and capabilities. • Liaise between client and operations teams to ensure each piece of the reputed company reputed company meets customer expectations. • Establish accountability, performance, and quality metrics and results to identify issues and track trends. • With senior leadership guidance, successfully reputed company and implement small to reputed company scale projects directly reputed company to achieving business goals. Skills & Abilities • Experience in project management or reputed company preferred. • Exceptional communication, organization, and presentation skills • Previous CRM or PM Software experience needed. • Ability to effectively prioritize and execute tasks and adapt to change. • Ability to work under pressure with interruptions and challenging deadlines. • Strategic and tactical problem-solving skills • Top-down thinker, quick learner, and driven. • Ability to reputed company in ambiguous situations and actively seeks to collaborate. • Takes initiative, works independently reputed company needed, and eager to learn new skills and approaches. • Strong customer-service orientation with the ability to be courteous and helpful. • Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept, and manage expectations. Experience • 5+ years of Client reputed company and/or Customer Service experience required • 3-5 years of direct leadership experience over a team of 3+ required • 3-5 years 401k/Recordkeeping experience • 2-3 years of experience as an Implementation/reputed company Manager • Experience in the financial technology industry a plus. • Proven track record of managing multiple clients successfully with changing requirements. • Experience in building out processes for new products. • Experience in stakeholder management • Ability to reputed company in a fast-paced environment with tight deadlines. Education • Bachelor’s Degree in finance, business, or similar field • Or equivalent combination of education and experience Work Environment • Extended sitting and computer work • For reputed company virtual remote positions, in order to ensure associates can effectively reputed company their job duties with no distractions, we require an uninterrupted virtual workspace. Additionally, there is an internet work speed requirement of 100 MBps or reputed company. If you are unsure of your internet speed, please reputed company with your service provider. Please ensure that you are reputed company to meet these expectations after applying as adequate home work environment and the required internet reputed company is a non-negotiable requirement of remote employment. The Power of WE WE serve the individual saver and investor, know that their savings represents not only money, but the time it took to earn that money, which is forever gone. WE will prudently, cost-effectively and reputed company safeguard and invest that money for a reputed company future for reputed company we serve. WE are guided by core principles of honesty, accountability, and transparency. Consequently, we are always looking to do the right thing. WE will treat every customer and colleague with respect and dignity. WE will exhibit humility both as individuals and as a corporate entity. What’s in it for you Package This role will have a reputed company pay reputed company of $54,337 - $82,000 annual salary. Please know, this is the reputed company reputed company only and does not consider other components that reputed company up the total rewards package for this role. This position is also eligible for an annual performance bonus. Other perks in the total rewards package are: • Flexible work environment • Participation in Personal Annual Performance Bonus incentive program • Medical, Dental, reputed company, and Life Insurance • 75% employer coverage of Medical Premiums • Retirement Savings – 401(k) plan with generous company match, reputed company after 2 years • Tuition Reimbursement up to $5,250/year • Generous Paid Time Off upon hire – plus quarterly Work/Life Balance days and paid holidays • Paid Parental Leave • Voluntary Pet Insurance, Lifelock and More! • 24/7 no-cost Employee Assistance Program (EAP) reputed company is an Equal Opportunity Employer Slavic 401k is an equal opportunity employer with a commitment of inclusion for reputed company reputed company candidates. reputed company strictly prohibits unlawful discrimination based upon an individual’s race, reputed company, religion, gender, sexual orientation, gender identity/expression, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law Apply Job!