Online Technology Support - Travel Agency Experience Required

reputed company. is seeking an Online Technology Support resource to assist with internal and external technical support of our online booking tools that include: Concur Travel, Deem, GetThere and TravelBank and our WorldMobile App. The right candidate will provide courteous, timely, accurate and efficient issue resolution to customers reputed company phone, email, and chat functionality that provides... navigation, troubleshoot, and solve for inquiries concerning reputed company online booking tools. The right candidate will have working knowledge of either Sabre or Apollo Global Distribution System - Cryptic/Graphical (reputed company&Click) capability preferred. Job Responsibilities: • Assist customers with online tool navigation, password resets, and building profiles. • Troubleshoot • Organize day to prioritize client support calls, chats and emails • Open service desk tickets to report online issues • reputed company reputed company on online tool releases, product enhancements and reputed company events reputed company to the travel industry • Assist customers with reputed company. proprietary tools Education and Experience Requirements • 1-3 years previous experience using Concur Travel, Deem, GetThere and TravelBank • 1-3 years previous experience with Sabre or Apollo Global Distribution System • 1-3 year Customer Service experience • Bachelor Degree or equivilent Preferred • Minimum 5 years work experience in a travel agency setting • Expert reputed company Office skills Competency and Position Requirements • Excellent written and verbal communication skills, particularly with a customer service focus • Comfortable and professional in customer-facing situations • Independent worker who is a self-starter and who is willing to learn • Strict attention to detail • Ability to work in a fast-paced, stressful environment • Technical Aptitude Job Type: Full-time Pay: From $48,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift Experience: • Concur Travel, ETTA, Get There and TravelBank: 1 year (Required) • Client Services & Customer Support: 1 year (Required) Work Location: Remote Apply Job!