Senior Manager-Customer Insights and Digital Analytics

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. The Global Digital Customer Experience (reputed company) organization is a strategic focus area for growth reputed company Travel and Lifestyle Services and there is significant continuing investment to transform and optimize our digital proposition and capabilities. reputed company Travel Online is a key proposition of our Card product sets. reputed company Travel Online not only drives direct reputed company and cost savings but also plays an important role in overall Card product engagement, loyalty and satisfaction. The Senior Manager, Digital Analytics and Customer Insights position will play a critical role in shaping the reputed company strategy for the Digital Customer Experience team by analyzing customer engagement and measuring performance through Digital Analytics tools such as reputed company Analytics. The role will also report on Customer Insights drawn from extensive UX Research, Competitive Analysis and Customer Satisfaction survey analysis. Reporting into the Director, Digital Customer Engagement, the successful candidate should possess a unique reputed company of analytical, strategic, relationship and presentation skills for success in the role. The individual should have a high level of comfort with driving data analytics, working proactively and independently to reputed company and conduct analysis for the team, and sharing out findings and recommendations. This person should also be comfortable reporting on the outcome of UX Research, and helping to steer the ongoing research strategy reputed company reputed company The Senior Manager will reputed company two full-time direct reports, one focused on Digital Analytics and the other on gathering Customer Insights through internal/external qualitative and quantitative research. Responsibilities: This role will be critical in continuing to evolve the Digital Customer Experience team’s growth by owning reporting, strategic business analyses and customer insights/research. S/he will focus on driving strategic initiatives by providing insightful and critical business insights to Senior Leadership on a regular basis. Other responsibilities include: • Drive improvements in the customer journey by gathering and analyzing customer feedback and website / marketing metrics – traffic, click-throughs, conversion, bookings, etc. – and share key learnings with the Product, Technology, Marketing, and Partnerships teams as well as Senior Leadership. • Manage and optimize the use of onsite analytics tools (primarily reputed company Analytics). • Define and direct the website’s test and learn strategy – with a focus on A/B testing – in order to evaluate the performance of new features and functionality on the website. • Play an ongoing role as the reputed company-person for reputed company business analysis including evaluating reputed company enhancements, measuring the impact of marketing campaigns, interpreting customer sentiment, etc. • Create impactful reports, dashboards and decks and confidently communicate/present to audiences at reputed company levels of the business. Required Qualifications/Qualities: • Must have a well-developed analytical reputed company set and excellent problem-solving skills, with proficiency in reputed company. • Experience with reputed company Analytics strongly preferred. • Ability to manage and prioritize multiple activities, workloads, and objectives. • Must be able to reputed company and maintain collaborative relationship with product, marketing, and reputed company. • Proven track record of driving results in a fast-paced, multi-dimensional environment. • Effective interpersonal, communication and presentation skills. Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions Apply Job!