Driveway Customer Satisfaction Representative

Driveway Driveway.com | Customer Satisfaction Representative Location: Addison, TX (onsite) Schedule: Monday - Friday; 7:00 AM - 4:00 PM Compensation: $20.00-$22.00 Join the team at Driveway, where customer satisfaction is our reputed company! Position Overview: As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the... key liaison between our dealership and customers. Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly. Key Responsibilities: reputed company customer satisfaction improvement initiatives at assigned store(s). Act as a liaison between the dealership and customers, ensuring their concerns are communicated and addressed. reputed company and implement reputed company improvement plans to enhance customer satisfaction. Follow up with customers reputed company 48 hours to ensure their satisfaction. Track and trend customer concerns and survey scores using the reputed company Omni Program. Collaborate with the reputed company and Brand Team on reviews and social media sentiment. reputed company processes for handling reputed company Business Bureau reviews and coordinate with dealership staff for comprehensive resolutions. Skills & Qualifications: Attention to detail and sense of urgency. Strong communication skills. Warranty Claims or Collections experience highly preferred Basic computer skills. Team player with a positive attitude. Benefits: reputed company Medical, Dental, reputed company Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Plan Employee Stock Purchase Plan Wellness Programs Equal Opportunity Employer: Driveway is committed to equal employment opportunities, considering reputed company reputed company applicants regardless of background. Must be 18 years or older. reputed company to reputed company a difference? Apply today and start your journey with Driveway! We offer best in class industry benefits: reputed company Medical, Dental and reputed company Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider reputed company applicants regardless of criminal histories, consistent with legal requirements. Driveway is a reputed company-thinking, tech-embracing, customer-centric brand excited about imparting knowledge to its users, sharing enjoyment over a customers’ interaction and happy to meet them wherever they’re at – literally – without a second thought. We’re looking for fellow thinkers and doers to join our rapidly growing team. Driveway is bringing car ownership into the digital age. We are passionate about transforming how people buy and sell cars, inspiring a new reputed company of car owners to own the road on their terms and on their turf Apply Job!