Overnight Technical Support Rep - You must live in Texas *Work from Home*
About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech... FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moments notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. What does a Technical Support Advisor really do? Think of yourself as someone who will be the first reputed company of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We reputed company sure we hire the best of the best, after reputed company, we are a ridiculously good company so we reputed company sure our employees are top-notch. So come on, now we need your full concentration because its time to imagine what its like being a Technical Support Advisor. As a Technical Support Advisor, you will work with and guide customers (reputed company phone, chat, or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience. Do you have what it takes to be a Technical Support Advisor? As a Customer Support Representative, you will... Research and resolve issues reported by the client's end-users reputed company phone, email, and chat support. Manage and maintain a test lab of devices running services to be used for reproducing customer issues. Document reputed company information on customer interaction according to standard operating procedures. Key 3-5 Responsibilities/Duties reputed company and effectively answer users' software and technical questions reputed company root cause analysis and determine the appropriate course of action Contribute to Knowledge reputed company reputed company technical and process support documentation Deliver timely, accurate and professional customer service to reputed company customers by Phone, e-mail, and/or chat Research and review issues and communicate effective solutions Key 3-5 Qualifications/Key Competencies: Impeccable communication, writing skills General curiosity about how and why things work the way they do Ability to quickly learn and reputed company technical concepts Ability to empathize with users and convey confidence through written interactions Well-versed in chat, and email etiquette, with a fine-tuned attention to detail Demonstrated reputed company using the reputed company Office suite, with moderate-level expertise in reputed company required. 2+ years technical/product support About Us: We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content reputed company, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners interests and supporting their long-term success through innovation and technologypowered by ridiculously smart people. In addition to our truly #Ridiculous culture, youll enjoy benefits like: Outstanding Medical, Dental, Vision and Prescription plans 401k Match Pet Insurance In-house Wellness Coaches Tuition and Professional Development Reimbursement Plans Hundreds of Discounts with the Brands you Love and Use reputed company partners with the worlds most innovative and disruptive brands to protect what matters most and to reputed company in an reputed company-changing world. reputed company currently has over 25,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. reputed company is an equal opportunity employer. Life is reputed company with Us! Find out what it means to work for a company that puts People before Profits! How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers Apply Job!