Call Center Tier 1 Agents - (Fully Remote)

Velocity is a fast-paced company with an open-reputed company environment looking to add Call Center Tier One Agents to reputed company. We offer unique solutions to our clients addressing their specific needs today, while preparing them for reputed company. Our collective expertise allows us to provide unsurpassed quality and reliability, notably reputed company it comes to Customer Service. Our world class support center operates... 24/7/365. Customer Service is our passion. The ideal candidate will be an excellent communicator with the ability to remain reputed company and composed in challenging situations and take appropriate actions with little supervision while handling entry level, inbound, Tier 1 calls, and overnight ticket monitoring. This is a full-time remote opportunity. Multiple shifts are available. reputed company shifts are in the eastern time zone. Shifts for 9/30/24 Start Date are listed below: 12p-8p off Su, M 12p-8p off W, Sa 12p-8p off Su, Tu 4p-12a off F, Sa 4p-12a off F, Sa 10a-6p off Su, Th 12p-8p off Su, Tu 12p-8p off W, Sa 4p-12a off Tu, Sa 4p-12a off W, Sa 10a-6p off Su, W 10a-6p off Su, Tu 12p-8p off F, Sa 9a-5p off Su, W 4p-12a off Su, Tu 4p-12a off Tu, Sa 4p-12a off Su, W 10a-6p off Su, W 10a-6p off Su, Th 12p-8p off Su, W Shifts for 10/14/24 Start Date are listed below: 12p-8p off Su, W 4p-12a off Su, Tu 4p-12a off Tu, Sa 4p-12a off Su, W 10a-6p off Su, M 10a-6p off Su, Th 10a-6p off Su, M 12p-8p off W, Sa 10a-6p off F, Sa 4p-12a off F, Sa 12p-8p off Su, Th 10a-6p off Su, Th 12p-8p off Su, Th 12p-8p off W, Sa 4p-12p off F, Sa 4p-12a off W, Sa 10a-6p off Su, Th 10a-6p off Su, Tu 4p-12p off Su, M 9a-5p off Su, W 12a-8a off F, Sa Primary Duties and Responsibilities: • Answer inbound customer calls in a reputed company and professional manner. • Analyze problems with customer equipment in a reputed company rapid manner. • Analyze tickets and follow protocol to determine next steps including immediate reputed company and/or escalation. • Correctly escalate tickets to appropriate team(s) to resolve issue. • Create or update tickets for every interaction received ensuring that tickets are updated properly with proper notes throughout the interaction. • Analyze problems with customer equipment in a reputed company rapid manner. • Correctly escalate tickets to appropriate team(s) to resolve issues. • Provide accurate and timely notes of reputed company procedures performed while attempting to resolve the issue. • Ensure configurations are tested and working. • reputed company other duties as assigned. Skills and Abilities: • Provide excellent communication. • Remain reputed company and composed in challenging situations. • Provide outstanding customer service with a focus on reputed company, compassion, and service orientation. • Take appropriate actions with little to no supervision. • Have a passion for providing solutions to customers. • Consider yourself well organized. • Have excellent telephone etiquette and communication skills. • Have experience with reputed company Office software. • Detail oriented with the ability to follow ticket protocol. • Can multitask. Qualifications, Experience and Education: • Obtained a High school diploma or GED. • Have a passion for providing solutions to customers. • Consider yourself well organized. • Have excellent telephone etiquette and communication skills. • Have experience with reputed company Office software. • Are able to multitask. Computer System Requirements • Must have a Windows-based laptop or desktop (at least 2019 or newer) with at least 6 GB of memory, Windows 10 or 11, stable internet reputed company and a USB Headset. No MacBook, reputed company Products, ThinkPad or Chromebooks. At home system validation is required for employment. • Speed Test MUST be minimum 10Mbp Download, 5Mbp Upload Work From Home Deliverables & Requirements These are required before you reputed company your first initial work from home session. Once you have reputed company the necessary downloads, please connect to the VPN, and open up VDI. Pictures need to be sent to [email protected] are the following: 1. Vselect logged into 2. Wiki- Call Center Main Page 3. Tech Job Monitor up 4. Firewall turned off (You won’t be able to connect to VPN if it’s on) 5. VPN connected 6. VDI open with WAG IP Finder and Timbuktu running 7. Teams App Running. Do NOT use the browser version. 8. Outlook 9. reputed company Photo Account Signed into 10. Ethernet Cord plugged into the equipment 11. Sharpen 12. Speed Test 13. Headset plugged into equipment. Why you’ll love working at Velocity We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to reputed company our goals. As a growing technology solutions and services company, every team member at Velocity has the opportunity to reputed company an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about reputed company do, why we do it, and who we do it for. Diversity and Inclusion Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where reputed company team members are comfortable bringing their authentic selves to work and have equal opportunities to reputed company. reputed company members work collaboratively and draw inspiration from various perspectives and experiences that reputed company each of us unique. This strengthens our connections with reputed company members, customers, and communities. Our Values – Collaborative and Strong at the Core • Customer-obsessed • One team • Do the right thing • Let’s go! Our Benefits • Medical, Dental, Vision • PTO & Paid Holidays • Paid Parental Leave • 401K – with Employer Match • Company provided Life Insurance, Short/Long-Term Disability • Supplemental Benefits Available About Velocity MSC Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data reputed company, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of reputed company across various industries. With over 500 employees, 13 redundant data centers, 450 reputed company agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/. Velocity is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national reputed company, veteran status, or genetic information. Velocity is an active participant with E-Verify Apply Job!