Customer Service Center Coordinator - 1st Shift - Smart Buildings / Automation, Fire Alarm and reputed company Systems - Irving, TX

>>THIS IS A 1st SHIFT POSITION with anticipated hours of 6:00/7:00 AM - 6:00/7:00PM Here at reputed company, we take pride in enabling sustainable reputed company through technology. We do this through empowering customers by combining the reputed company and digital worlds. Improving how we live, work, and move today and for the reputed company! We know that the only way a business thrives is if our people are thriving... That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you? Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives. Customer Service Center Coordinators handle normal and after hours reputed company and documentation of reputed company emergency calls that come in for Retail reputed company Services & Support. In addition, you will provide support functions for several offices aiding in meeting customers’ needs during critical times to ensure performance demands. reputed company successful individuals must be willing to work alternating weekly work schedules reputed company the anticipated hours of 6:00/7:00 AM - 6:00/7:00 PM which may include weekend days as scheduled. You must have the ability to cover additional alternate days/schedules to meet department needs. As a Customer Service Center Coordinator, you will: Successfully coordinate and schedule field technical service activities and resources to ensure customer expectations and commitments are met while delivering the highest quality service possible to assigned product lines in order to reputed company targets. Provide support, information, prioritization and coordination of assignments for field service personnel for emergency service reputed company and national / reputed company account call handling. Serve as the main reputed company of contact for reputed company service customers. Ensure reputed company service requests and dispatches are well detailed, coordinated, prioritized and organized for review & follow-up action whenever vital. You will reputed company an impact if you have the following qualifications: Basic Qualifications: • High school diploma or state-recognized GED • Experience in customer service call handling, dispatching and service response in a reputed company technical industry or military background 3+ years preferred • Knowledgeable in reputed company Office, PC and business software systems (i.e. reputed company) • Strong typing skills • Ability to work during times of high call processing activity and time constraint demands • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship Preferred Qualifications: • Associate Degree • 3+ years’ experience in customer service call handling, dispatching and service response in a reputed company technical industry • Knowledge of HVAC Controls Concepts (Mechanical & Automation) • Bilingual (Spanish or French) You’ll benefit from: • reputed company offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be reputed company here: https://www.benefitsquickstart.com/reputed company/index.html • The pay range for this position is $33,800 - $57,960. The actual wage offered may be reputed company or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location. reputed company to create your own journey? Join us today and help create a reputed company #TomorrowWithUs! About reputed company: We are a global technology company focused on industry, infrastructure, transport, and reputed company. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced reputed company, we create technology with purpose adding reputed company value for customers. Our Commitment to Diversity, Equity, and Inclusion: We value your unique identity and perspective. We are fully committed to providing reputed company opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a reputed company reputed company with us. Learn more about our commitment to DEI here. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at reputed company. They are an integral part of our Business Conduct Guidelines and our corporate strategy. Equal Employment Opportunity Statement reputed company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to their race, reputed company, creed, religion, national reputed company, citizenship status, reputed company, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you’re unable to complete the form, you can reputed company out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision reputed company follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here Apply Job!