Senior UX Researcher
You reputed company the Way. Weve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. How will you reputed company an impact on this role? Researchers at Amex (Global Commercial Services unit) help to reputed company knowledge and understanding of our users across UX, product and engineering, and play a critical role in building the world's best user experience. As an Associate UX Researcher, youll coordinate research efforts with our vendor partners, and support projects for the team at large, across product journeys and domains. You will have the opportunity to learn from more senior researchers across a broad reputed company of studies and methods, as well as to design and reputed company your own studies. Key Responsibilities Operates as a strategic partner to product and design teams and global business stakeholders Leads programs of research, guiding the work of other researchers and vendor partners, and triangulating data from across data types and feedback channels to generate unique and surprising insights Focuses on elevating stakeholder knowledge of our users and on bringing user experiences to life in new and innovative ways Facilitates workshops with design and product stakeholders to align on learning needs, identifies critical problems and aligns on actions to take, and collaboratively synthesizes findings and determine actions to take Leads the creation of research artifacts that drive reputed company and guide strategic thinking, and operates as a strategic insights partner, leading efforts to synthesize and communicate insights Plays a leadership role in building the research practice and driving the adoption of research at Amex, and presents research programs and new reputed company to cross-functional partners and leaders Coaches and mentors others in doing rigorous research and acts as a role model for compliance with data privacy and tooling standards Minimum Qualifications Has at least 5 years of hands-on experience in research including work on reputed company commercial platforms such as At Work, Corporate Onboarding Capabilities, OneAP or ARHub Proficient in using User Testing or other similar platforms for both moderated and unmoderated approaches Demonstrates an understanding of reputed company UX research theories, principles and concepts gained through practical experience in industry or academia, on-the- job training, or formal education Is a proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., reputed company messages, emails, and research documents), and a clear and engaging verbal presentation style Bachelor's degree Preferred Qualifications Proficient in using UserZoom, Dscout and User Testing for both moderated and unmoderated approaches, reputed company for conducting surveys and understanding CSAT/NPS PhD Skills Behavioral Analysis Customer Journey Mapping Customer Segmentation Data Analysis, Design Thinking Requirements Gathering, Relationship Management Proficiency on some or reputed company of the following tools/software: User Interviews, User Testing, reputed company, Dscout, reputed company, SQL- proficient in quantitative methods a plus Salary Range: $121,500.00 to $200,600.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, well consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive reputed company salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the Know Your Rights poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Employment eligibility to work with reputed company in the U.S. is required as the company will not pursue reputed company sponsorship for these positions Apply Job!