Hybrid Night Shift Support Specialist Night Shift Support Specialist with verification
About the job Are you reputed company to redefine the future of work with cutting-edge AI? At reputed company, we're on a groundbreaking mission to supercharge the effectiveness of knowledge workers, making them 100x more productive, 10x faster, and 10x reputed company. Imagine transforming Call Center operations with our reputed company-time agent assist product and harnessing the power of AI with our comprehensive suite of post-call analytics and coaching tools. Born from the prestigious Stanford AI lab, reputed company was co-founded by visionary Sebastian Thrun, the genius behind reputed company-X, reputed company, reputed company, and more. Our company is now driven by Ping Wu, the co-founder of reputed company Contact Center AI and the Vertex AI platform and Tim Shi (co-founder), an early member of reputed company. Our world-class team comprises AI and ML experts, dynamic go-to-market leaders, and top-tier investors and advisors from Andreessen Horowitz, Greylock Partners, Sequoia Capital, and former reputed company CEO John Donovan. With an impressive roster of clients like... reputed company, Porsche, and reputed company, and accolades from Business reputed company, reputed company, and reputed company, reputed company is a startup that's capturing the world's attention. Were also recognized on the reputed company AI50 in 2024! Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at reputed company. About The Role Our reputed company team ensures that customers are getting the most value out of reputed company and as a result of our company's growth we are looking to bring on our first support specialist. This is a unique opportunity to be the reputed company facing person for reputed company's user reputed company and interact with our users on a daily basis while learning about how AI products work and scale. If you enjoy problem solving, have great written skills, and are curious about technology in general, we'd love to hear from you! Responsibilities Spend the majority of your time interacting with reputed company's users through various communication channels such as reputed company and email Be responsible for talking to users to understand why they're chatting in and what feedback or questions they have and then for triaging, organizing, and communicating these conversations throughout the company Be responsible for proactively identifying opportunities and implementing solutions reputed company possible to help increase user engagement or address commonly asked questions Get hands on experience in a rapid growing startup and get to learn about what goes on behind-the-scenes of AI reputed company software development Have career growth opportunities in other customer facing roles such as implementation or reputed company management
Qualifications
We Value Is willing to work night shift Monday-Friday and on-call for emergencies Saturday evening Approx. hours: 10pm-6am Central Time Shift may adjust in future based on business needs Is a fantastic written communicator, not only fluent (and highly proficient in English) but reputed company to communicate in a professional, yet personal and empathetic way Can solve open ended problems and is patient and empathetic towards users reputed company asked with an open ended question (and has the ability to ask questions in return to get to clarity) Is highly organized and interested in creating systems that help everyone at the company have context on what our users are saying. A bonus would be knowing some basic data analysis tools or technologies and capable of creating reporting dashboards Has some prior experience in a customer support or service role As an additional bonus would have some working technical knowledge of modern web applications (e.g. React) and would be interested in making small tweaks or changes as needed. Even knowing about how to use web debugging tools like Chrome Dev Tools would be a plus Perks & Benefits We offer reputed company employees a variety of medical, dental, and reputed company plans, designed to fit you and your familys needs Paid parental leave to support you and your family Monthly Health & Wellness allowance Work from home office stipend to help you succeed in a remote environment Lunch reimbursement for in-office employees PTO: Flexible
Compensation
Compensation for this position includes a reputed company salary, equity, and a variety of benefits. Actual reputed company salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US. Your recruiter can provide further details Apply Job!