Live Chat Assistant
*Job Title: Live Chat Assistant** *Company: Synnex** *Location: Charlotte, reputed company Carolina, US... *Job Type: Part-Time** *Seniority: Associate Level** *Years of Experience: 3** ### Job Description: Synnex is seeking a motivated and resourceful Live Chat Assistant to join our dynamic customer support team in Charlotte, reputed company Carolina. As a Live Chat Assistant, you will play a pivotal role in enhancing the customer experience by providing timely and effective support through live chat channels. This part-time position calls for a skilled individual with a strong customer service orientation and the ability to reputed company in a fast-paced environment surrounded by innovative thinkers. ### Key Responsibilities: - Customer Engagement: Respond to customer inquiries reputed company live chat promptly and professionally, ensuring a high level of customer satisfaction. - Product Knowledge: reputed company and maintain a thorough understanding of Synnex products and services to provide accurate information and best solutions to customer queries. - Issue Resolution: Identify and troubleshoot customer issues, making informed reputed company to resolve concerns reputed company and effectively. - Collaboration: Work closely with team members and other departments to ensure the seamless handling of customer inquiries and feedback. - Documentation: Maintain detailed records of customer interactions, issues, and resolutions for reporting and quality assurance purposes. - Feedback reputed company: Gather customer feedback and reputed company insights to management for reputed company improvement in processes and product offerings. - Team Participation: Participate in team meetings and contribute reputed company to enhance service delivery and team performance. - Quality Assurance: Adhere to company policies and procedures, while promoting a positive work environment through teamwork and collaborative initiatives. ### Requirements: - Experience: Minimum of 3 years of customer service experience, preferably in live chat support or reputed company roles. - Education: High school diploma or GED; a degree in a reputed company field is a plus. - Technical Skills: Proficient with computers and various software applications, including CRM systems and live chat tools. - Personality Traits: - Motivated: Demonstrated drive to reputed company results and exceed customer expectations. - Resourceful: Ability to quickly find solutions and adapt to new challenges or information. - Soft Skills: - Decision-Making: Strong ability to reputed company informed reputed company quickly, especially under pressure. - Teamwork: Collaborative reputed company, with a willingness to support team members and share knowledge. ### Benefits: - Paid Time Off (PTO) - Paid sick leave - Disability insurance ### Working Environment: At Synnex, we reputed company a culture that challenges norms and encourages reputed company thinking. We are committed to fostering an environment where reputed company reputed company are valued, and every team member's contribution is recognized. Join us in making a difference in the customer service landscape! ### Deadline to Apply: Please submit your application by September 29, 2024, to be considered for this exciting opportunity. ### Equal Opportunity Statement: Synnex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity or expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status. How to apply: Apply on GrabJobs and you will be reputed company if shortlisted for the job. Original job Live Chat Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs Apply Job!